Unified Commerce Business Analyst

Hunkemöller; Hilversum; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

Buy & sell days

Academy

Holidays 25

Staff discount

Work from abroad

Job summary

Hunkemöller in Hilversum, Netherlands, seeks a proactive specialist to steer Unified Commerce initiatives end-to-end in a hybrid work setup. You thrive on independent work, map omni-channel processes, and translate needs into clear requirements and user stories.

You will collaborate with product owners across POS, OMS, Webshop, CRM & Loyalty, and work with SAP and integration teams to ensure successful releases.

Qualifications

• Retail/omnichannel background with understanding of store and digital workflows.
• Experience with commerce platforms; SAP and integrations preferred.
• Hands-on with JIRA, requirements refinement, and testing workflows.
• Self-driven, independent working style; able to navigate ambiguity.

Responsibilities

• Analyse and map end-to-end omni & retail processes, identifying gaps and dependencies.
• Translate business needs into requirements, user stories, workflows, and docs.
• Partner with Product Owners across channels (POS, OMS, Webshop/App, CRM & Loyalty).
• Collaborate with SAP and Integration teams to understand data flows and impacts.
• Support testing, validate solutions, and help drive release readiness.
• Facilitate workshops and structure complex topics for clarity.

Skills

Retail omnichannel

Store & digital workflows

JIRA

APIs/middleware

Cross-channel collaboration

Independent working

Tools

SAP

Integrations

Job description

We’re looking for a self‑starter with a proactive mindset who works independently and can steer Unified Commerce initiatives end‑to‑end - which is why experienced navigating complex landscapes is essential. You’re detail‑oriented and a strong problem solver, thriving in a fast‑paced retail technology environment. You feel confident working through complex processes and enjoy collaborating with multiple Product Owners and teams. You bring experience across retail and omnichannel flows, with preferable exposure to SAP and integrations. As our Unified Commerce landscape evolves, flexibility is key, your work will span multiple channels and domains as needed.

What You’ll Do

• Analyse and map end‑to‑end omni & retail processes, identifying gaps and dependencies
• Translate business needs into clear requirements, user stories, workflows, and documentation
• Partner with Product Owners across channels (POS, OMS, Webshop/App, CRM & Loyalty) as well as the business
• Collaborate with SAP and Integration teams to understand system behaviour, data flows, and impacts
• Support testing, validate solutions, and help drive release readiness
• Facilitate workshops, structure complex topics, and bring clarity to ambiguous problem spaces
• Support processes, including:
• Performing integration impact assessments as part of the business case
• Checking for duplication with existing applications or unused modules/features
• Ensuring operability and confirming ownership within Business Technology for mission‑critical systems
• Coordinating required involvement from the Enterprise Architect at defined checkpoints
• Supporting Security (GISO) and Privacy requirements prior to contracting or onboarding decisions
• Ensuring platform compatibility and flagging exceptions for approval

What You Bring

• Retail / omnichannel background with a strong understanding of store & digital workflows
• Self‑driven, independent working style; you learn fast, structure ambiguity, and move work forward
• Strong problem‑solving skills and comfort with complex, interconnected systems
• Experience with commerce platforms and preferably SAP and integrations (APIs/middleware/event flows)
• Hands‑on with JIRA, requirement refinement, and testing workflows
• Able to flex across channels as priorities shift

WE OFFER YOU

HYBRID WORK

Benefit from the flexibility of working from home, ensuring you can maintain productivity from anywhere. We have a 60:40 policy based on your working hours.

BUY & SELL DAYS

Every year in April, you will be eligible to buy or sell additional vacation days.

HUNKEMOLLER ACADEMY

Continuous learning opportunities and professional growth are supported through various training programs and workshops.

25 HOLIDAYS

You will get 25 holidays per annum, based on a fulltime role.

25-55% STAFF DISCOUNT

Our products are much loved with our employees. As part of the brand, you will receive a discount of 25% on all Hunkemoller products. On some Mondays we have an additional sale on our newest collections. On top of the 25% discount, you will receive an additional 25 - 35% discount.

WORK FROM ABROAD

Get the opportunity to work from abroad for up to 2 weeks!