Unified Commerce Business Analyst

Hunkemöller; Hilversum; On-site; EUR 55,000 - 70,000; Full time

Job summary

Hunkemöller in Hilversum is seeking a Unified Commerce professional to analyze retail processes and collaborate on system integrations. The ideal candidate has a strong understanding of both store and digital workflows, is self-driven, and can navigate complex environments.

In this role, you'll partner with Product Owners across channels and support testing and validation of solutions to ensure effective release readiness. Your hands-on experience with SAP and JIRA will be key to success.

Qualifications

• Experience navigating complex retail and omnichannel flows.
• Self-driven with an independent working style.
• Ability to work through complex processes.

Responsibilities

• Analyse and map end-to-end omni & retail processes.
• Translate business needs into clear requirements.
• Collaborate with SAP and Integration teams.

Skills

Retail / omnichannel background

Strong problem-solving skills

Experience with commerce platforms

Hands-on with JIRA

Tools

JIRA

SAP

Job description

Overview

We’re looking for a self‑starter with a proactive mindset who works independently and can steer Unified Commerce initiatives end‑to‑end - which is why experienced navigating complex landscapes is essential. You’re detail‑oriented and a strong problem solver, thriving in a fast‑paced retail technology environment. You feel confident working through complex processes and enjoy collaborating with multiple Product Owners and teams. You bring experience across retail and omnichannel flows, with preferable exposure to SAP and integrations. As our Unified Commerce landscape evolves, flexibility is key, your work will span multiple channels and domains as needed.

Responsibilities

• Analyse and map end‑to‑end omni & retail processes, identifying gaps and dependencies
• Translate business needs into clear requirements, user stories, workflows, and documentation
• Partner with Product Owners across channels (POS, OMS, Webshop/App, CRM & Loyalty) as well as the business
• Collaborate with SAP and Integration teams to understand system behaviour, data flows, and impacts
• Support testing, validate solutions, and help drive release readiness
• Facilitate workshops, structure complex topics, and bring clarity to ambiguous problem spaces
• Support processes, including:
  • Performing integration impact assessments as part of the business case
  • Checking for duplication with existing applications or unused modules/features
  • Ensuring operability and confirming ownership within Business Technology for mission‑critical systems
  • Coordinating required involvement from the Enterprise Architect at defined checkpoints
  • Supporting Security (GISO) and Privacy requirements prior to contracting or onboarding decisions
  • Ensuring platform compatibility and flagging exceptions for approval

Qualifications

• Retail / omnichannel background with a strong understanding of store & digital workflows
• Self‑driven, independent working style; you learn fast, structure ambiguity, and move work forward
• Strong problem‑solving skills and comfort with complex, interconnected systems
• Experience with commerce platforms and preferably SAP and integrations (APIs/middleware/event flows)
• Hands-on with JIRA, requirement refinement, and testing workflows
• Able to flex across channels as priorities shift