Ecommerce Business Analyst

Hunkemöller; Hilversum; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

25 days leave

Hybrid work model

Work abroad up to 2 weeks a year

International environment

Travel allowance

Hunkemöller Academy access

25% employee discount

Job summary

Hunkemöller is seeking an analytical Ecommerce Business Partner / Business Analyst to drive the growth of our online business. You will create dashboards, deliver weekly and monthly reports, and translate business needs into BI requirements, collaborating with stakeholders and IT teams.

You will work across ecommerce, logistics, and customer service to challenge leaders, forecast, and set targets, while exploring trends and driving improvements in KPIs in an international retail environment.

Qualifications

• Bachelor or Master in Analytics or Business Studies.
• 4+ years of omnichannel/ecommerce experience as analyst or (project)manager in a retailer or B2C environment.
• Experience creating dashboards and working in analytical environments (Looker, Tableau, GA, SAP).
• Excellent English skills in writing and speaking.

Responsibilities

• Provide weekly and monthly reporting to support business decisions.
• Create ecommerce insights on conversion, traffic, returns, profitability.
• Discuss trends with ecommerce, logistics, customer service and 3rd party leaders.
• Proactively identify improvements on key KPIs.
• Support forecasting and budgeting processes.
• Set targets, monitor progress and analyze impact.
• Build dashboards to support daily operations and trade analysis.
• Present results and train stakeholders on insights.

Skills

Analytical skills

Stakeholder management

Presentation skills

Project management

Excel / PowerPoint

Looker / Tableau

English proficiency

Proactive attitude

Education

Bachelor or Master in (Business) Analytics or Business Studies

Tools

Looker

Tableau

Google Analytics

SAP

Job description

Hunkemöller is looking for an analytical, creative, proactive and sharp Ecommerce Business Partner / Business Analyst.The business analyst plays a vital role in the growth of our Ecommerce business through creating insights, developing dashboards and challenging business leaders. Functioning as a liaison between business stakeholders and internal and external suppliers, the business analyst works to understand the strategy, needs and potential to translate these into business requirements.

Your Main Areas Of Work Include

• Provide weekly and monthly reporting to support business decisions
• Create (new) ecommerce insights on subjects as conversion, web/app traffic, returns, profitability
• Discuss trends and needs with ecommerce, logistics, customer service and 3rd party business leaders
• Proactively find ways of improvement on the critical KPIs
• Participate in the forecasting- and budgeting process
• Set targets, monitor progress and analyze impact
• Build dashboards for the business to support daily operations and trade analysis
• Presenting results and findings to the business and train them on using insights
• Working with the business owners to understand BI/IT needs, facilitates the negotiation of requirements and communicates the requirements to IT specialists
• Acts as a liaison between the business, technical analysts, information technology analysts, consultants and end users in the analysis, design, configuration, testing and maintenance of BI solutions
• Whilst reviewing operations, you are observing and analyzing the bigger picture to be able to find improvements on the critical in the end
• Help growing the business with your knowledge, strategical skills and interest in retail management as well as following the latest retail trends to help drive our store operations to the next level

Who You Are

• Great analytical skills
• Capable of presenting an advice
• You have a Bachelor or Master degree in (Business) Analytics or Business Studies
• You gained your specific omnichannel/ecommerce experience within a retailer or other B2C environment in a rol as analyst, business controller or (project)manager for at least 4 years
• Work experience with Digital technologies, omni-channel marketing, and eCommerce solutions, functions, and business practices
• Experience with creating dashboards and working in analytical environments (e.g. Looker, Tableau, GA, SAP)
• Good stakeholder management skills
• Structured approach in project management and collaboration
• Demonstrated experience as a liaison between business and technology teams
• Understanding of the basics of finance (amongst others P&L)
• In your daily work you make use of your analytical and hands‑on attitude to be able to deliver results in tight deadlines, keep track on project progress, work with detailed analyses and in addition to this you are highly motivated, flexible and open for international travels
• Excellent English skills both written and verbal and the ability to use different MS Office (specially PowerPoint and Excel) programs complete your profile
• You have a pro-active can-do mentality

What We Offer

• 25 days of annual leave, with the option to buy or sell up to 4 additional days
• Hybrid work model, combining office and remote working
• Possibility to work from abroad for up to 2 weeks per year
• An international work environment, working with teams across different countries
• Travel allowance to support commuting costs
• Access to the Hunkemöller Academy for professional development
• 25% employee discount on all Hunkemöller products