Travel Support Officer

PUM; Den Haag; On-site; EUR 25,000 - 39,000; Full time

Job summary

PUM, a global NGO, is seeking a Travel Support Officer to assist our programme teams in preparing for client projects. You will keep planning systems up to date, contact experts, and liaise with travel and visa agencies to resolve planning challenges.

Based in the Netherlands, you will provide administrative travel support, ensure accurate data entry, approve bookings, and help optimise workflows. This temporary role offers a min 3.5 months via Recruit a Student and a variable hourly rate.

Qualifications

• You are a proactive and communicative team player who thrives in an international organisation.
• Strong organisational and administrative skills, preferably in project support.
• Skilled at aligning and coordinating tasks with different internal and external stakeholders.
• Confident working with digital systems and keen to contribute ideas for process optimisation.
• Genuine interest in SMEs, development organisations, and working with volunteers.
• Excellent command of English, both written and spoken; ideally also French, Spanish and/or Dutch.
• Based in the Netherlands and available for a minimum of 30 hours and 4 days per week.

Responsibilities

• Providing administrative travel support to programme managers, country managers, and experts by informing them and registering details in the system.
• Ensuring accurate system data entry, while optimising travel-related workflows, and actively contributing ideas for system improvements.
• Monitoring expert travel arrangements by approving bookings after the initial reservation by experts.
• Liaising with travel agents for complex cases and providing follow-up and escalation support as needed.
• Preparing Daily Subsistence Allowance (DSA) and ensuring travel compliance.

Job description

Are you a hands‑on, communicative professional who enjoys supporting our experts in preparing for travel to impactful projects? As travel support officer, you step in whenever planning challenges arise; checking the system, proactively contacting experts, and liaising with travel and visa agencies when needed. Do you have a talent for organising and planning? This is your opportunity!

About PUM

PUM is a unique NGO committed to making a positive impact on a global scale. With a network of 1,200 skilled voluntary experts, we collaborate with ambitious entrepreneurs in 26 countries and 12 programmes, sharing expertise to strengthen business ecosystems and create economic, social, and environmental value. We work closely with small and medium‑size enterprises, as well as the organisations that support them. We believe in the power of collaboration and in the magic that happens when diverse perspectives come together; Together we grow!

The role

As Travel Support Officer, you are part of the programmes department, which includes four travel support officers, 12 programme managers, and two Heads of Programmes. In this role, you play a key part in ensuring our experts can travel to clients and successfully carry out their projects. You bring experience and an affinity with working in various systems, as you will keep our planning system up to date and regularly use the travel and visa portals of our external agencies. The following tasks will be your responsibility:

• Providing administrative travel support to programme managers, country managers, and experts, by informing them and registering details in the system.
• Ensuring accurate system data entry, while optimising travel‑related workflows, and actively contributing ideas for system improvements.
• Monitoring expert travel arrangements by approving bookings after the initial reservation by experts.
• Liaising with travel agents for complex cases and providing follow‑up and escalation support as needed.
• Preparing Daily Subsistence Allowance (DSA) and ensuring travel compliance.

Who are you?

• You are a proactive and communicative team player who thrives in an international organisation that values diversity.
• You have strong organisational and administrative skills, preferably in project support.
• You are skilled at aligning and coordinating tasks with different internal and external stakeholders.
• You are confident working with digital systems and keen to contribute ideas for process optimisation.
• You have a genuine interest in SMEs, development organisations, and working with volunteers.
• You have excellent command of English, both written and spoken; ideally also French, Spanish and/or Dutch.
• You are based in the Netherlands and available for a minimum of 30 hours and 4 days per week.

What we offer

For this temporary assignment, you will be contracted through Recruit a Student for a minimum of 3.5 months, with the possibility of an extension. The hourly rate will be agreed upon with Recruit a Student and will depend on your experience and background.

PUM offers a great working environment in our stunning office, conveniently located within walking distance of The Hague Central Station and offering breathtaking views. Pre‑screening (VOG) is part of the selection process. At PUM, we see diversity and inclusion as essential pillars of our organisation. We embrace the uniqueness of every individual and foster an inclusive environment where everyone can thrive and be their authentic selves.

Ready to make a difference? Join us!

Becoming a Travel Support Officer at PUM isn’t just a career move; it’s a chance to drive meaningful change. Working at a volunteer organisation like PUM offers extra fulfilment. In addition to the benefits mentioned, here’s what else awaits you:

• Building a brighter future: Contribute to the sustainable development of communities, cultivating a profound sense of fulfilment
• Optimal knowledge utilisation: Put your expertise to its best use, making tangible impact on businesses worldwide.
• Continuous learning: Embrace new perspectives and gain insights by connecting with diverse people and cultures.
• Building a professional network: Collaborate with a vast network of stakeholders, including institutional funders, government entities, and NGOs.
• International exposure: Immerse yourself in a multicultural environment, broadening your horizons.