TOPdesk Engineer: Integrations & ITSM Platform Optimizer

Amoria Bond; Noord-Brabant; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Freelance or payroll

Opportunity to own TOPdesk engineering

Job summary

Amoria Bond is seeking an experienced TOPdesk Engineer/Administrator for an end-client in the Netherlands. The role focuses on engineering, integrations and platform optimisation, with a strong emphasis on APIs, ITSM processes and asset management.

You will design, implement and continuously improve TOPdesk configurations, connect systems via REST APIs and web services, optimise workflows and automate processes. Flexible engagement options include freelance or payroll arrangements.

Qualifications

• Proven TOPdesk engineer/administrator experience.
• Strong experience with TOPdesk integrations, APIs and system connectivity.
• Solid knowledge of ITIL/ITSM and their TOPdesk implementations.
• Experience with asset management in TOPdesk including data quality.
• Experience configuring and optimising TOPdesk workflows, forms and self-service portals.
• Proven ability to translate requirements into practical technical solutions.
• Strong analytical and problem-solving skills.

Responsibilities

• Engineer, configure and continuously improve the TOPdesk platform.
• Design, implement and maintain integrations between TOPdesk and other applications using APIs and web services.
• Develop and optimise TOPdesk workflows, forms, service processes and self-service functionalities.
• Configure and improve ITSM processes within TOPdesk.
• Support and optimise asset management, including registration, maintenance and management of IT assets and their relationships.
• Improve asset data quality and ensure accurate, consistent information across the platform.
• Work with REST APIs, web services and data exchanges to enable reliable communication between systems.
• Identify opportunities to automate processes and improve operational efficiency.
• Troubleshoot technical issues relating to integrations, workflows, asset data and platform functionality.
• Manage and maintain TOPdesk modules, settings, permissions and configurations.
• Collaborate with IT teams, process owners and stakeholders to translate business requirements into effective technical solutions.
• Document configurations, integrations and process improvements.

Skills

TOPdesk integrations

APIs

System connectivity

ITSM processes

Asset management

REST APIs

Web services

Data exchange

Automation mindset

Problem-solving

Tools

TOPdesk platform

Job description

Amoria Bond is seeking an experienced TOPdesk Engineer/Administrator for an end-client in the Netherlands. The role focuses on engineering, integrations and platform optimisation, with a strong emphasis on APIs, ITSM processes and asset management.

You will design, implement and continuously improve TOPdesk configurations, connect systems via REST APIs and web services, optimise workflows and automate processes. Flexible engagement options include freelance or payroll arrangements.