TOPdesk Engineer

Amoria Bond; Noord-Brabant; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Freelance or payroll

Opportunity to own TOPdesk engineering

Job summary

Amoria Bond is seeking an experienced TOPdesk Engineer/Administrator for an end-client in the Netherlands. The role focuses on engineering, integrations and platform optimisation, with a strong emphasis on APIs, ITSM processes and asset management.

You will design, implement and continuously improve TOPdesk configurations, connect systems via REST APIs and web services, optimise workflows and automate processes. Flexible engagement options include freelance or payroll arrangements.

Qualifications

• Proven TOPdesk engineer/administrator experience.
• Strong experience with TOPdesk integrations, APIs and system connectivity.
• Solid knowledge of ITIL/ITSM and their TOPdesk implementations.
• Experience with asset management in TOPdesk including data quality.
• Experience configuring and optimising TOPdesk workflows, forms and self-service portals.
• Proven ability to translate requirements into practical technical solutions.
• Strong analytical and problem-solving skills.

Responsibilities

• Engineer, configure and continuously improve the TOPdesk platform.
• Design, implement and maintain integrations between TOPdesk and other applications using APIs and web services.
• Develop and optimise TOPdesk workflows, forms, service processes and self-service functionalities.
• Configure and improve ITSM processes within TOPdesk.
• Support and optimise asset management, including registration, maintenance and management of IT assets and their relationships.
• Improve asset data quality and ensure accurate, consistent information across the platform.
• Work with REST APIs, web services and data exchanges to enable reliable communication between systems.
• Identify opportunities to automate processes and improve operational efficiency.
• Troubleshoot technical issues relating to integrations, workflows, asset data and platform functionality.
• Manage and maintain TOPdesk modules, settings, permissions and configurations.
• Collaborate with IT teams, process owners and stakeholders to translate business requirements into effective technical solutions.
• Document configurations, integrations and process improvements.

Skills

TOPdesk integrations

APIs

System connectivity

ITSM processes

Asset management

REST APIs

Web services

Data exchange

Automation mindset

Problem-solving

Tools

TOPdesk platform

Job description

Are you an experienced TOPdesk professional with a strong background in integrations, APIs, IT Service Management (ITSM) and asset management? For an end client in the Netherlands, we are looking for a TOPdesk Engineer / Administrator, with the primary focus on engineering, integrations and platform optimisation.

In this role, you will be responsible for developing and improving the TOPdesk environment, connecting systems, optimising ITSM processes and supporting effective asset management.

Both freelance and payroll arrangements are possible.

What will you do?

• Engineer, configure and continuously improve the TOPdesk platform.
• Design, implement and maintain integrations between TOPdesk and other applications using APIs and web services.
• Develop and optimise workflows, forms, service processes and self-service functionalities.
• Configure and improve IT Service Management processes within TOPdesk.
• Support and optimise asset management, including the registration, maintenance and management of IT assets and their relationships.
• Improve asset data quality and ensure accurate, consistent information across the platform.
• Work with REST APIs, web services and data exchanges to enable reliable communication between systems.
• Identify opportunities to automate processes and improve operational efficiency.
• Troubleshoot technical issues relating to integrations, workflows, asset data and platform functionality.
• Manage and maintain TOPdesk modules, settings, permissions and configurations.
• Collaborate with IT teams, process owners and stakeholders to translate business requirements into effective technical solutions.
• Document configurations, integrations and process improvements.

What are we looking for?

• Demonstrable experience as a TOPdesk Engineer, Technical Consultant, Application Specialist or Administrator, preferably with a strong engineering focus.
• Strong experience with TOPdesk integrations, APIs and system connectivity.
• Practical experience with REST APIs, web services and data exchange between applications.
• Solid knowledge of IT Service Management (ITSM) processes and their implementation within TOPdesk.
• Experience with asset management in TOPdesk, including asset registration, configuration, relationships and data quality.
• Experience configuring and optimising workflows, forms, service processes and self-service portals.
• Understanding of ITIL principles and IT Service Management best practices.
• Experience analysing and resolving technical issues involving integrations, workflows and asset management.
• The ability to translate functional and technical requirements into practical solutions.
• Strong analytical and problem-solving skills.
• A proactive approach to automation, continuous improvement and platform development.
• Good communication skills and the ability to collaborate with technical teams and business stakeholders.

What is on offer?

• An opportunity to take ownership of TOPdesk engineering and platform improvements.
• A technically focused role involving APIs, integrations, ITSM and asset management.
• A varied position combining engineering and optimisation with supporting administration.
• Collaboration with IT professionals and business stakeholders.
• Flexible engagement options: both freelance and payroll arrangements are possible.

Interested?

Are you a TOPdesk professional with expertise in integrations, APIs, ITSM and asset management? Get in touch to discuss the opportunity and find out more about the role.

We will endeavour to respond to your application as soon as possible.

However, due to high volumes of applications, this may not always be feasible.

If unsuccessful on this occasion, we will retain your details for future suitable opportunities.

Amoria Bond operates as an employment agency and employment business. We are committed to equal opportunities and welcome applications from all suitably qualified candidates.