Technical writer

Exact

Delft

Hybrid

EUR 31,248 - 46,872

Full time

14 days+

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Benefits offered by this job

One-year employment contract with a prospect for a permanent contract

Salary range €2800 - €4200 gross

13th month salary and 8% holiday allowance

27 vacation days plus additional loyalty days

Training opportunities via learning and development center

Friday afternoon drinks at the company bar

Job summary

A cloud software company based in Delft, Netherlands is seeking a Technical Writer to create engaging user-friendly content. You will write various customer-facing materials and lead content innovation efforts within a dynamic team. The ideal candidate should be fluent in English and Dutch, with a passion for helping customers. This is a full-time role offering a competitive salary and benefits, including vacation days and a hybrid work environment.

Qualifications

You are business fluent in verbal and written English and at minimum fluent in Dutch.
You have a passion for helping customers by creating clear and engaging content.
You are open to innovation and curious about technological developments.
You have experience working in a dynamic environment where change is the norm.
You have insight into user interactions with software and processes.

Responsibilities

Write customer-facing content like documents, emails, and UI terminology.
Create content for Exact AI Assistant to support user interaction.
Measure and iterate on the effectiveness of the content.
Innovate content creation processes for internal improvements.

Skills

Business fluent in English

Fluent in Dutch

Passion for clear content creation

Openness to innovation

Experience in dynamic environments

Job description

Join to apply for the Technical writer role at Exact

Do you get energized from writing user‑friendly content? Making sure our customers know exactly how to use our software without having to contact support? Helping them help themselves? Then you are a great addition to our team! Your goal is to help customers work with our software as best as possible by creating all kinds of written content. At Exact you think along and see your good ideas become reality. And where your career ends? That is in your hands. The growth opportunities are unprecedented. 2,050 enterprising colleagues have already gone before you. Are you joining us?

Your main tasks are:

Writing customer‑facing content such as documents, In Product Messages (IPMs), emails, release notes, FAQs, UI terminology and more.
Creating and refining content specifically for our AI‑driven tool, Exact AI Assistant, to enhance user interaction and support.
Measuring whether our content has helped our customers. If it is not good enough we iterate and ensure that the content is improved.
Innovate how we create content to improve internal processes and new ways of offering content.

This = your team

The Product Learning & Enablement team is a close‑knit team consisting of PO’s, technical writers, translators, instructional designers, learning specialists and leads. We are passionate about creating high quality content for our customers to make their lives easier. Over the past ten years we have developed a lot of content and have learned a lot about what works well and what doesn’t. We therefore continuously investigate whether the way we transfer product knowledge still answers the information needs of our customers. We are known for our customer focus, creative ideas and smooth collaboration. Asking for help when necessary and offering help when possible is in our DNA. We work with SCRUM to plan and prioritize our work. Our source language is English, and our translators translate our content into Dutch, Flemish and French.

This = what your future colleague says

“We're passionate about the content we create, and we have fun while doing it. If you love having discussions to figure out the best way to help customers, in between (silly) jokes and (virtual and physical) fun activities such as coffee breaks, then this is the place for you.” – Anfaal Mohd Nawawi

This = what you bring

With us you can be yourself and we would like to discover what sets you apart. For the technical writer position, you bring the following:

You are business fluent in verbal and written English and at minimum fluent in Dutch
You have a passion for helping customers by creating clear and engaging content.
You are Open to innovation and curious to technological developments.
You have experience working in a dynamic environment where change is the norm.
You have a clear insight into how users use software and how software processes work, so that you can translate this into helpful content.
You challenge yourself and the team to push for a better result.
You take initiative and follow through on responsibilities.
You are willing to see mistakes as opportunities for growth.

This = what you get

At Exact we work hard. And there is something in return. We find the balance between effort and relaxation very important. This way you can work up a sweat in our own gym. Or take a moment of rest at the coffee bar. Just clear your head and then throw yourself back into your daily tasks with new energy. And of course that's not all. As an Engagement & Training specialist, you can also count on a:

Employment contract for one year, with the prospect of a contract for an indefinite period;
Salary range: depending on knowledge and experience, between € 2800 and € 4200 gross
13th month and of course 8% holiday allowance
An international, innovative and hybrid working environment, with the flexibility to work from home or any of our offices
Over 2000 colleagues worldwide of which around 450 in technology.
27 vacation days and in addition, loyalty days; one for each year in service with a max of 5
3 Giving back days, which can be spent on giving back to (local) community
All the room your ambition needs and to further develop your skills we facilitate training via our learning and development center to help you to fulfill your career potential
Friday afternoon drinks at our bar “Bits & Bytes”.

About Exact

Exact develops cloud software for small and medium‑size companies and their accountants. The products automate business processes in areas such as Finance and HR and provide specific ERP solutions for wholesale distribution, manufacturing, projects and construction. This saves time and provides insight. It enables customers to work efficiently, make informed decisions and continue growing. More than 675,000 companies primarily in the Netherlands, Belgium and Germany already rely on Exact's software.

Exact was founded in 1984 in Delft, the Netherlands, which is still the location of our head office. Every day, more than 2,000 ambitious professionals work on innovation. Driving responsible business, with respect for each other, the environment and society is central to this. For more information, visit www.exact.com.

Seniority level