Technical User Support Analyst

BPN-MiniMed Netherlands B.V.; Heerlen; Remote; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

MiniMed Netherlands B.V. seeks a Diabeter IT Application Analyst to support healthcare professionals by managing IT support tickets and ensuring applications run smoothly. Clear Dutch and English communication is essential for user updates and resolution progress.

You will coordinate issue resolution with IT teams, prepare management reports, and develop user documentation for international audiences. ITIL experience and a healthcare background are highly valued, as is project coordination and

Qualifications

• Bachelor's degree and 3+ years of IT application support experience, preferably in healthcare.
• Excellent communication and organizational skills.
• Native Dutch and strong English proficiency.
• Experience in international, remote settings and ITIL processes.

Responsibilities

• Manage and coordinate tickets from the Diabeter IT support portal, ensuring timely resolution and SLA adherence.
• Communicate with users in Dutch and English regarding challenges and solutions.
• Prepare reports for management and develop user documentation.
• Assist in onboarding of new customers and localization for international audiences.
• Monitor service levels and drive improvements in service delivery.
• Collaborate with IT teams to support new customer applications.

Skills

Bachelor's degree

3+ years IT application support

Dutch (native)

English proficiency

ITIL experience

Healthcare industry experience

Project management

Education

Bachelor's degree in a related field

Tools

ITSM tools

Job description

About the Role

As a Diabeter IT Application Analyst, you will be at the forefront of supporting Health Care Professionals in the Netherlands and around the globe by ensuring our digital applications run smoothly and efficiently. Your primary focus will be on managing and resolving IT support tickets, acting swiftly to address user questions and technical challenges as they arise. In this central role, you will coordinate the resolution of application‑related technical issues, collaborating closely with IT teams and other stakeholders to deliver timely, effective solutions. Your ability to communicate clearly in both Dutch and English will be key as you keep users informed throughout the resolution process and ensure a seamless user experience. You will serve as a crucial hub, connecting users, IT specialists, and management, while also contributing to the creation of user documentation and supporting the onboarding of new customers. If you thrive in a dynamic, international environment and are passionate about solving technical challenges, this is your opportunity to make a real impact in digital healthcare.

Responsibilities may include the following and other duties may be assigned:

• Manage and coordinate tickets from the Diabeter IT support portal, ensuring timely resolution for application users in line with defined SLAs.
• Communicate promptly and effectively with application users in both English and Dutch, especially when addressing solution challenges.
• Prepare insightful application reports for management, providing valuable updates and analysis.
• Develop clear, user‑friendly documentation for applications and coordinate the localization process for international audiences.
• Monitor Service Levels and prevent from breach these Service Levels
• Initiate improvements to continuously improve the service delivery to our customers
• Work closely with the IT team to support the setup of new customer applications, ensuring a smooth and successful onboarding experience.

Required Knowledge and Experience:

• A bachelor’s degree and at least 3 years of experience in a similar role, ideally within the healthcare industry.
• Excellent communication and organizational skills—you thrive on keeping things running smoothly and connecting with others.
• Native‑level Dutch language skills and strong proficiency in English, enabling you to work confidently in a multilingual environment.
• A customer‑first attitude and a collaborative mindset—you enjoy working with others to achieve common goals.
• Previous experience collaborating in an international, remote setting, so you’re comfortable working across borders.
• Extensive experience working based on ITIL processes.
• Experience in project management is highly valued and will set you apart as a candidate #BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. MiniMed is a full‑stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes.

Equal Employment Opportunity Policy

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here.

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