Technical Support Engineer

Trinamics; Eindhoven; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Shift allowance

Holiday allowance

Pension scheme

Travel allowance

Job summary

Trinamics in Eindhoven is seeking a Technical Support Engineer to act as the technical safety net for production, solving issues on the factory floor and at customers during installation. You will be the first point of contact for engineers, analyze problems, and drive forward clear action plans with your team.

You will work in a 5-shift schedule including nights, bring continuous improvement to processes, coach colleagues, and contribute to world-class operations in Brainport.

Qualifications

• Bachelor’s or Master’s degree in a technical field or vocational degree with relevant experience.
• In-depth knowledge of the company’s systems and factory processes.
• Strong troubleshooting skills with the ability to crack difficult problems.
• Ability to work in a 5-shift schedule, including nights, and communicate clearly.

Responsibilities

• Serve as the first technical contact for engineers building, testing and installing systems.
• Analyze and independently resolve technical problems during shifts.
• Assess issue complexity and decide the best approach with the two-shift team.
• Draft clear action plans to resolve damage, failed tests, and delays.
• Coach engineers in problem-solving approaches to build capability.
• Assist with delicate hardware work to minimize downtime.
• Maintain progress during night shifts for factory and field teams.
• Facilitate escalations and align teams on solutions.

Skills

Technical knowledge

Troubleshooting

Communication

English proficiency

Education

Bachelor's or Master’s degree in technical field

Job description

Be the technical safety net for our production, day and night

Our high-tech systems are among the most advanced machines in the world, and getting them delivered on time depends on how fast we solve technical problems. As Technical Support Engineer, you are the first person engineers call when a system fails, a test doesn’t pass or progress stalls. You find the cause, set out the way forward and make sure the work continues, both in our factory and at the customer’s site during installation.

We work with respect for one another, take ownership, and are always looking for ways to do things better. We aim for world-class operations, and we enjoy getting there together.

What you’ll do

• Act as the first technical point of contact for the engineers who build, test and install our systems
• Analyze and solve technical problems independently during your shift
• Judge how complex an issue is and decide on the best approach, together with the colleagues from the two-shift team
• Draw up clear action plans so execution teams can resolve damage, failed tests and delays in progress or performance
• Coach engineers in their approach to problem solving, so they grow in their own solving power
• Assist with delicate or complex hardware work to keep downtime as short as possible
• Keep things moving during unsupported night shifts, for both factory and field
• Bring departments together during escalations and align everyone on the solution
• Improve how we work: train colleagues, check that agreed processes are followed and carefully follow up on solved cases to shorten cycle times
• Keep expanding your own knowledge and hands-on skills by working alongside other teams, such as Module Production and Technical Support, and share what you learn with your team

Who you are

• You have a Bachelor’s or Master’s degree in a technical field, or a vocational degree with several years of relevant experience
• You have in-depth technical knowledge of our systems and understand the factory processes
• You are an above-average troubleshooter and you enjoy cracking difficult technical problems
• You get things done and keep the interests of the business in mind
• You communicate clearly and keep a cool head when situations escalated
• You speak and write fluent technical English
• You are happy to work in a 5-shift schedule, including nights

What you get from us

• A role with real impact on delivery performance and the quality our customers receive
• Plenty of room to build your technical and hands-on skills in different teams
• Colleagues who share knowledge openly and take responsibility together
• A competitive salary with shift allowance, holiday allowance, pension scheme and travel allowance
• A workplace in the heart of Brainport, in Eindhoven