First Line Support Engineer

Trinamics; Eindhoven; Presencial; EUR 56.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary up to €5,500 gross per month (4

Descripción de la vacante

Trinamics in Eindhoven is seeking a First Line Support Engineer to provide hands-on technical support for advanced lithography systems in a high-tech manufacturing environment. You will be the first line of support for Factory and Field Integration, solving disturbances and ensuring production continuity during your shift.

You will troubleshoot, analyze issues, develop action plans, and coach execution engineers, with a strong emphasis on uptime, knowledge transfer, and continuous improvement.

Formación

• Bachelor's or Master's degree in a technical field or equivalent vocational technical qualification with relevant experience.
• Strong hands-on technical experience in a high-tech manufacturing.
• Above-average troubleshooting skills and genuine problem-solving interest.
• Structured, analytical approach to fast issue assessment and action planning.
• Experience with hardware and resolving disturbances.
• Willingness to work a 5-shift schedule including nights.

Responsabilidades

• Act as first line technical support for Factory and Field Integration teams.
• Independently troubleshoot and analyse disturbances during your shift.
• Identify root causes involving hardware, tests, performance or production progress.
• Develop clear action plans for execution teams to resolve issues.
• Provide hands-on support for complex hardware interventions.
• Minimise downtime and secure production progress, especially at night.
• Collaborate with the QRT 2-shift team and other technical departments.
• Coach execution engineers to strengthen troubleshooting skills.
• Share knowledge and hands-on experience with colleagues.
• Contribute to continuous improvement and thorough aftercare.

Conocimientos

Troubleshooting

Analytical thinking

Hands-on

Ownership

Communication skills

Continuous improvement

Educación

Bachelor's or Master's degree in a technical field

Descripción del empleo

As a First Line Support Engineer, you will provide hands-on technical support for advanced lithography systems in a high-tech manufacturing environment. You act as the first line of support for Factory and Field Integration, solving technical disturbances independently and ensuring production and integration can continue as efficiently as possible.

Your main focus is troubleshooting, technical problem analysis and hands-on support. You assess complex technical issues, determine the appropriate way forward and provide action plans to the execution teams. During night shifts, when additional support is limited, you play a particularly important role in securing progress and minimizing downtime.

What You Will Do

• Act as first line technical support for Factory and Field Integration teams.
• Independently troubleshoot and analyse technical disturbances during your shift.
• Identify root causes of issues involving hardware, tests, performance or production progress.
• Develop and provide clear action plans for execution teams to resolve technical issues.
• Provide hands‑on support for complex and delicate hardware interventions.
• Minimise downtime and secure production and integration progress, particularly during unsupported night shifts.
• Assess the technical complexity of issues and determine the appropriate escalation or solution path.
• Work closely with the QRT 2-shift team and other technical departments during complex issues and escalations.
• Coach and guide execution engineers to strengthen their troubleshooting and problem-solving capabilities.
• Share technical knowledge and hands‑on experience with colleagues.
• Contribute to continuous improvement, including knowledge-transfer training, process adherence and thorough aftercare.
• Identify opportunities to improve execution and reduce cycle time.
• Continuously develop your technical knowledge and hands‑on skills by working with other technical organisations.

What We Expect From You

• A completed Bachelor's or Master's degree in a technical field, or a vocational technical degree combined with several years of relevant experience.
• Strong hands‑on technical experience in a high-tech, manufacturing or complex technical environment.
• Above-average troubleshooting skills and a genuine interest in solving complex technical problems.
• A structured and analytical approach to problem-solving, with the ability to quickly assess technical issues and determine the right course of action.
• Experience working hands‑on with technical hardware and resolving technical disturbances.
• A proactive, execution-focused mindset and the ability to take ownership of technical issues.
• Experience with continuous improvement and process improvement is an advantage.
• Strong communication skills and the ability to work effectively with multiple technical disciplines during escalations.
• Willingness to work in a 5-shift schedule, including night shifts.

What We Offer

• A challenging First Line Support position within a highly advanced technical manufacturing environment.
• A salary of up to €5,500 gross per month including 30% shift allowance, depending on experience.
• Possibility of profit sharing (depending on company results).
• A hands‑on role where you directly contribute to solving complex technical issues and reducing downtime.
• The opportunity to continuously develop your technical expertise through close collaboration with experienced technical teams.