Technical Specialist: Repair & Customer Tech Expert

Apple; Amsterdam; On-site; EUR 29,000 - 42,000; Full time

Job summary

Apple Retail in Amsterdam is seeking a Technical Specialist to deliver high-quality technical support and ensure customers understand repair options and services. You will troubleshoot issues, educate customers, and collaborate with team leaders to improve repair processes.

Join a fast-paced environment that values inclusion and curiosity, with opportunities to grow knowledge of Apple products and services while delivering exceptional customer experiences.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Proficient in the local language, both written and spoken.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Provide excellent service to Apple customers by understanding their needs, identifying ownership opportunities, and educating customers on relevant ways to buy.

Skills

Technical expertise

Troubleshooting

Customer service

Teamwork

Multitasking

Job description

Apple Retail in Amsterdam is seeking a Technical Specialist to deliver high-quality technical support and ensure customers understand repair options and services. You will troubleshoot issues, educate customers, and collaborate with team leaders to improve repair processes.

Join a fast-paced environment that values inclusion and curiosity, with opportunities to grow knowledge of Apple products and services while delivering exceptional customer experiences.