Technical Services Leader, CFT – Europe & Africa

Albemarle; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Diverse resources to support you

Job summary

Ketjen Corporation in Europe is hiring a Technical Services Manager CFT within the CFT Technical Excellence department. The role reports to the Technical Excellence Director CFT and leads the Technical Excellence Specialists supporting customers in Europe and Africa.

You will coordinate regional Technical Services for CFT catalysts, ensure high-quality proposals and technical support, strengthen customer relationships, coach the regional team, and oversee compliance with safety and environmental

Qualifications

• Master’s degree in Chemistry, Engineering, or closely related discipline.
• More than 10 years of relevant experience in Technical Services, business, marketing, research and technology, or a mix of these.
• In-depth knowledge of the catalyst business and customer-facing refinery applications.
• Demonstrated leadership experience including coaching and developing technical professionals.
• Strong strategic, commercial, advisory, influencing, and stakeholder-management skills.
• Clear communication skills and ability to build networks in a complex international organization.
• Strong presentation skills and ability to explain technical and economic recommendations to customers and colleagues.
• Project-management experience including objectives, timing, resources and budgets.
• Ability to work independently, manage conflicting interests, and collaborate across functions, countries, and cultures.

Responsibilities

• Own & set regional CFT Technical Services strategy and annual plan, aligned with the Technical Excellence Director CFT and Regional GM CFT.
• Translate business priorities into clear technical priorities, resource plans, and team objectives.
• Ensure the region delivers consistent, high-quality technical service, proposals, and customer-facing materials.
• Act as the senior technical interface for key customers, building management-level relationships.
• Provide high quality technical support to assigned customers.
• Lead the resolution of complex customer issues with cross-functional alignment.
• Approve or validate technical proposals, documentation, and recommendations for customers.
• Drive effective use of technical expertise, systems, processes, and data to improve service quality and team productivity.
• Ensure customer and process information is validated, shared, and protected to support improvements and future references.
• Oversee technical customer complaints with timely analysis, follow-up, and closure.
• Represent Technical Services in customer presentations, seminars, publications, and product-support activities.
• Lead, coach, and develop the regional Technical Excellence team, including capacity planning and recruitment.
• Ensure compliance with company policies and environmental/safety requirements.
• Support development and regional implementation of Ketjen’s CFT Technical Services digitalization strategy.

Skills

Leadership experience

Strategic thinking

Communication skills

Project management

Stakeholder management

Education

Master's degree

Job description

Ketjen Corporation in Europe is hiring a Technical Services Manager CFT within the CFT Technical Excellence department. The role reports to the Technical Excellence Director CFT and leads the Technical Excellence Specialists supporting customers in Europe and Africa.

You will coordinate regional Technical Services for CFT catalysts, ensure high-quality proposals and technical support, strengthen customer relationships, coach the regional team, and oversee compliance with safety and environmental