Regional Technical Services Manager, CFT

Albemarle Netherlands BV; Amsterdam; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Diverse resources to support you

Job summary

Ketjen Corporation in Europe invites a Technical Services Manager CFT to lead regional Technical Services for CFT catalysts. You will coordinate the regional team, align technical and commercial priorities, and strengthen customer relationships across Europe and Africa.

You will coach the regional team, validate proposals, and ensure high-quality service and documentation while advancing Ketjen’s digitalization strategy. Strong leadership and collaboration across functions are essential.

Qualifications

• Master’s degree in Chemistry, Engineering or related discipline.
• 10+ years of experience in Technical Services, business, marketing, research or related areas.
• In-depth knowledge of the catalyst business and refinery applications.
• Demonstrated leadership including coaching and developing technical professionals.
• Strong strategic, commercial, advisory, influencing, and stakeholder-management skills.
• Clear communication and ability to build networks in a large international organization.
• Strong presentation skills to explain technical and economic recommendations.
• Project-management experience with objectives, timing, resources and budgets.
• Ability to work independently and collaborate across functions, countries and cultures.
• Experience leading a regional or international Technical Services team.
• Experience managing complex customer issues and validating high-value proposals.
• Experience working across Technical Excellence, Sales, Marketing, R&D, and regional teams.
• Knowledge of languages relevant to the assigned region.

Responsibilities

• Own & set regional CFT Technical Services strategy and annual plan.
• Translate business priorities into technical priorities, resource plans and team objectives.
• Help reduce business risks and ensure high-quality service and materials.
• Lead as senior technical interface for key customers and build relationships.
• Provide high-quality technical support to assigned customers.
• Lead resolution of complex customer issues with cross-functional alignment.
• Approve or validate technical proposals and documentation before sharing with customers.
• Drive use of technical expertise, systems, and data to improve service quality.
• Ensure customer data is managed for model improvement and product development.
• Oversee complaints and ensure timely analysis, follow-up and closure.
• Represent Technical Services in customer presentations and publications.
• Develop regional Technical Excellence team including capacity planning and succession.
• Ensure compliance with company policies and safety requirements.
• Support development and regional implementation of Ketjen’s CFT digitalization strategy.

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

Project management

Cross-functional collaboration

Presentations

Analytical skills

Mentoring

Education

Master’s degree in Chemistry or Engineering or related field

Job description

Ketjen Corporation in Europe invites a Technical Services Manager CFT to lead regional Technical Services for CFT catalysts. You will coordinate the regional team, align technical and commercial priorities, and strengthen customer relationships across Europe and Africa.

You will coach the regional team, validate proposals, and ensure high-quality service and documentation while advancing Ketjen’s digitalization strategy. Strong leadership and collaboration across functions are essential.