Technical Enablement Manager 2/3 (Italian Speaking)

Datadog; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Onboarding

Global benefits

Mentor program

RSUs & ESPP

Professional development

Inclusive culture

Job summary

Datadog is seeking a Technical Enablement Manager in Amsterdam to educate customers and champion adoption of our observability platform. You will lead foundational webinars, tailor technical training, and partner with Sales, CS, and product teams to align enablement with strategic goals.

A hybrid work model and global benefits support growth. You will mentor colleagues, develop content, and stay ahead on industry trends while pursuing Datadog certifications within the first year.

Qualifications

• 2+ years in technical training, enablement, or related support.
• Strong observability and cloud-native background with Datadog focus.
• Proficient in Docker and Kubernetes environments.
• Excellent facilitation and ability to present to varied audiences.
• Fluent in English and Italian; able to travel up to 20%.

Responsibilities

• Lead foundational enablement webinars independently with clarity and consistency.
• Deliver technical enablement training tailored to customer goals and CSAT targets.
• Update enablement content to match evolving product capabilities.
• Collaborate with Sales, Customer Success and leadership to align enablement with priorities.
• Mentor new hires and share best practices for engagement.
• Work with Product/Engineering/Technical Services to feed feedback on features and enablement.
• Conduct internal enablement for cross-functional teams.
• Own recurring in-person Foundation Enablement events and measure impact.

Skills

Observability knowledge

Technical training delivery

Cloud-native familiarity

Docker & Kubernetes

Facilitation skills

CSAT improvement

Content creation

Mentoring

Travel willingness

Tools

Python

JavaScript

Ruby

Chef

Puppet

Jenkins

GitLab

Job description

We are Datadog's in-house product experts. The Technical Solutions team (Datadog’s post-sales enablement function) enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog. TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Lead Foundational Enablement Webinars on a wide range of topics independently ensuring consistency and clarity.
• Deliver Technical Enablement training by facilitating customized, high-engagement sessions tailored to customer-defined goals and topics, maintaining strong Customer Satisfaction (CSAT) scores within normal lead time..
• Identify, update, and iterate on Foundational Enablement content to keep pace with evolving customer needs and platform capabilities.
• Partner with Sales, Customer Success, and TEM leadership to scope and position enablement services that align with customer priorities and drive adoption.
• Mentor new hires, providing guidance on best practices in enablement delivery and customer engagement.
• Collaborate with Product, Engineering, and Technical Services teams to provide structured, actionable feedback that improves both product features and enablement offerings.
• Perform internal enablement for cross-functional technical teams (Engineering, Support, Customer Success, etc.).
• Own, deliver, and continuously improve a recurring in-person Foundation Enablement event (as assigned) ensuring consistent impact and long-term success.
• Contribute to at least two team Objectives and Key Results (OKRs) efforts annually to advance enablement operations and offerings.
• Stay informed on observability concepts, industry trends, and DevOps practices; contribute insights to enhance customer engagements. Lead at least one field workshop per year or serve as a teaching assistant across multiple topics.

Who You Are:

• A seasoned technical trainer or enablement professional with 2+ years of related experience in technical training, support, or cloud-native environments
• Strong foundation in observability, monitoring, or cloud-native technologies, with the ability to quickly develop expertise in Datadog’s core areas (Infrastructure, Logs, APM) and continually expand into additional product areas over time.
• Strong foundational knowledge of at least one major cloud provider, with working familiarity with Docker and Kubernetes.
• Strong facilitation and presentation skills, with the ability to communicate technical concepts clearly to diverse audiences - from technical practitioners to executives.
• Proven success in driving high CSAT scores across customer training engagements.
• Experienced in creating or updating enablement content to improve training quality and scalability.
• Able to demonstrate professional judgment in solving diverse problems and managing customer interactions.
• Mentor-minded, comfortable supporting the growth of peers and new hires.
• Willingness to obtain Datadog core product certifications and one cloud associate-level certification within the first year (e.g., AWS, Kubernetes, or other relevant areas).
• Hands-on experience with modern automation and development tooling, including scripting languages (Python, JavaScript, Ruby), configuration management (Chef, Puppet), CI/CD platforms (Jenkins, GitLab), along with familiarity with DevSecOps practices
• Willingness to travel up to 20% of the time as needed.
• Fluency in English & Italian required.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks
• Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings …