Customer Support Consultant - Czech & Polish speaker

IDEXX; Hoofddorp; On-site; EUR 38,000 - 62,000; Full time

Job summary

IDEXX is seeking a Customer Support Consultant in the Netherlands to serve as the primary contact for veterinarians and animal health professionals. You will troubleshoot hardware and software integration issues with our in-house diagnostic analyzers and coordinate installations, ensuring consumables are ordered as needed.

You will communicate complex technical information clearly in English and local languages, provide empathetic support, and thrive in a fast-paced environment while helping

Qualifications

• Natural affinity for helping customers; organized, reliable, empathetic.
• Ability to communicate complex technical issues to both technical and non-technical users.

Responsibilities

• Instruct on use of in-house diagnostic analyzers.
• Coordinate and assist with equipment installations; troubleshoot hardware and software integration issues.
• Ensure consumables needed to run tests are ordered.

Skills

Customer service

Clear communication

Troubleshooting

Technical liaison

Organizational skills

Tools

In-house diagnostic analyzers

Job description

Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.

Does that sound like you? Perfect. Let's get started.

As the first point of contact between IDEXX and our customers, our support professionals are vitally important.

In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices - and the pets under their care - thrive.

In This Role

• You will instruct on the use of our in-house diagnostic analyzers
• You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software integration issues.
• You make sure the consumables needed to run tests are ordered.
• You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges.

What You Will Need To Succeed

• You are have a natural affinity for helping customers, you’re self-motivated, stress-resistant, and have an empathetic nature.
• Communication skills in Czech + Polish both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
• You have a willingness to learn and it helps if you are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support is a plus.
• Strong written and verbal communication skills; strong interpersonal skills with the ability to establish rapport quickly
• Strong organizational skills, especially in a multi-tasking environment
• You are available full-time.

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.