Tech Market Research Team Lead: People & Ops Coach

SKIM; Rotterdam; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Profit sharing

Company pension

Hybrid working environment

Flat structure

Initiative valued

Work-life balance

Learning programs

Team outings

Job summary

SKIM is seeking a senior Team Lead for our Tech team to develop people, coach for growth, and manage day-to-day operations across Rotterdam, London, and Berlin. You will work closely with the Cluster Lead to drive organizational improvement and ensure high performance in a fast-moving, tech-enabled environment.

The role requires 8+ years in market research with proven people management experience, along with strong empathy, decision-making, and cross-functional collaboration.

Qualifications

• 8+ years of relevant work experience within market research.
• Prior experience in a people management and development position.
• Experience leading small project teams.
• Experience within the Tech industry and conjoint methodology is a plus.
• Experience with coaching and change management and/or interest in developing these further.
• Ability to have conversations with empathy and cultural sensitivity, and build trust through honesty and care.
• Ability to make confident decisions, challenge others when needed, and remain steady and patient during escalations.
• A team player with a positive and proactive attitude, the enthusiasm to roll up your sleeves and advocate for the team.
• Fluent in English.
• You are authorized to work in The Netherlands, the UK or Germany.

Responsibilities

• Oversee day‑to‑day team performance, wellbeing, workload, and overall people management.
• Act as the first point of contact for internal operational support and escalations.
• Provide ongoing coaching and meaningful feedback, supporting individual growth, development plans, and performance improvement.
• Identify strengths, create personalized development opportunities, and foster connections across teams and roles.
• Play a central role in strengthening team operations and supporting organizational improvement and change.
• Maintaining visibility on team KPIs.

Skills

People management

Team leadership

Coaching

Change management

Empathy

English fluency

Decision making

Cross-functional collaboration

Job description

SKIM is seeking a senior Team Lead for our Tech team to develop people, coach for growth, and manage day-to-day operations across Rotterdam, London, and Berlin. You will work closely with the Cluster Lead to drive organizational improvement and ensure high performance in a fast-moving, tech-enabled environment.

The role requires 8+ years in market research with proven people management experience, along with strong empathy, decision-making, and cross-functional collaboration.