Market Research - Team Lead

SKIM; Rotterdam; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Profit sharing

Company pension

Hybrid working environment

Flat structure

Initiative valued

Work-life balance

Learning programs

Team outings

Job summary

SKIM is seeking a senior Team Lead for our Tech team to develop people, coach for growth, and manage day-to-day operations across Rotterdam, London, and Berlin. You will work closely with the Cluster Lead to drive organizational improvement and ensure high performance in a fast-moving, tech-enabled environment.

The role requires 8+ years in market research with proven people management experience, along with strong empathy, decision-making, and cross-functional collaboration.

Qualifications

• 8+ years of relevant work experience within market research.
• Prior experience in a people management and development position.
• Experience leading small project teams.
• Experience within the Tech industry and conjoint methodology is a plus.
• Experience with coaching and change management and/or interest in developing these further.
• Ability to have conversations with empathy and cultural sensitivity, and build trust through honesty and care.
• Ability to make confident decisions, challenge others when needed, and remain steady and patient during escalations.
• A team player with a positive and proactive attitude, the enthusiasm to roll up your sleeves and advocate for the team.
• Fluent in English.
• You are authorized to work in The Netherlands, the UK or Germany.

Responsibilities

• Oversee day‑to‑day team performance, wellbeing, workload, and overall people management.
• Act as the first point of contact for internal operational support and escalations.
• Provide ongoing coaching and meaningful feedback, supporting individual growth, development plans, and performance improvement.
• Identify strengths, create personalized development opportunities, and foster connections across teams and roles.
• Play a central role in strengthening team operations and supporting organizational improvement and change.
• Maintaining visibility on team KPIs.

Skills

People management

Team leadership

Coaching

Change management

Empathy

English fluency

Decision making

Cross-functional collaboration

Job description

Job Description

Are you energized by developing people, solving day‑to‑day operational challenges, and helping a team perform at its best through change? At SKIM, we are strengthening how we support our people and translate strategic direction into effective day‑to‑day ways of working. As we continue to evolve, we are looking for a Team Lead for our Tech team who will focus on team development and coaching, oversee daily operational needs, and support organizational improvement and effectiveness in close collaboration with the Cluster Lead.

For over 45 years, we’ve been trusted partners to the world’s largest CPG, technology, and healthcare companies. We specialize in understanding decision‑making in innovation, brand communications, and pricing & revenue management. Our approach combines methodological rigor, marketing expertise, and deep client understanding to build lasting strategic partnerships. With 11 offices across the US, Europe, Asia, and South America, we collaborate closely with clients to navigate the right strategies. Ranked #3 in GRIT’s most innovative research agencies, we continuously enhance our solutions. Above all, we foster a culture where smart, genuine people support each other, pursue their dreams, and thrive together.

What do you think of this

This is a unique opportunity for a senior, people‑driven leader to support how our Tech team operates, develops, and performs as SKIM evolves. The team works closely with leading companies in tech industries, including telecom providers, financial services organizations, and other businesses offering technology‑driven products, delivering impact in complex, fast‑moving environments. Our entrepreneurial environment calls for someone proactive, confident, and comfortable taking ownership of day‑to‑day people leadership and operational excellence, while working closely with the Cluster Lead, who holds overall strategic responsibility for the Tech cluster.

Our Tech team consists of over 20 colleagues across Rotterdam, London, and Berlin. We welcome candidates based in any of these locations, with the expectation of regular travel to maintain regular face‑to‑face connection and engagement with the full team.

Specifically, You Will Be Expected To

• Oversee day‑to‑day team performance, wellbeing, workload, and overall people management.
• Act as the first point of contact for internal operational support and escalations.
• Provide ongoing coaching and meaningful feedback, supporting individual growth, development plans, and performance improvement.
• Identify strengths, create personalized development opportunities, and foster connections across teams and roles.
• Play a central role in strengthening team operations and supporting organizational improvement and change.
• Maintaining visibility on team KPIs.

Qualifications

• 8+ years of relevant work experience within market research
• Prior experience in a people management and development position.
• Experience leading small project teams.
• Experience within the Tech industry and conjoint methodology is a plus.
• Experience with coaching and change management and/or interest in developing these further
• Ability to have conversations with empathy and cultural sensitivity, and build trust through honesty and care.
• Ability to make confident decisions, challenge others when needed, and remain steady and patient during escalations
• A team player with a positive and pro‑active attitude, the enthusiasm to roll up your sleeves and advocate for the team
• Fluent in English
• You are authorized to work in The Netherlands, the UK or Germany

Our offer

• A fixed annual salary
• Structured salary growth tied to your annual performance review. Each year, you’ll work with your Grow Perform Succeed (GPS) Manager to create a personalized development plan. At year‑end, your GPS Manager evaluates your performance based on 360° feedback, and your performance score determines your salary increase – aligning growth with achievement.
• Performance based profit sharing
• Company pension scheme
• A hybrid working environment
• A flat organizational structure where everyone is treated as equal regardless of any differences
• A place where taking initiative isn’t just encouraged. It’s valued
• Harmony between work and personal life
• A combination of learning through onboarding, active training programs, and on‑the‑job and guidance from experienced SKIMmers
• A team that enjoys the ride – regular outings, events, and a culture that celebrates wins together

Diversity and Inclusion

At SKIM, we value diversity, equity, and inclusion. With increased diversity comes greater variety of perspectives, ideas and creativity, and we foster an environment where everyone feels welcome and comfortable to be their authentic selves. Therefore, we welcome diversity in applicants and base our hiring decisions regardless of age, race, color, religion, ethnicity, nationality, gender, pregnancy, sexual orientation, gender identity, disability, genetic characteristics, marital or military status.