Tech Experience Specialist: Elevate User Support & UX

Netflix International B.V.; Amsterdam; On-site; EUR 85,000 - 110,000; Full time

Job summary

Netflix International B.V. is seeking a Technology Experience Specialist to provide first‑line IT support for internal staff and external partners, focusing on Netflix Studio tech in Marketing Publicity and Promotional Media spaces.

You will investigate user friction, document findings, and contribute to knowledge bases while coordinating with partner teams. The role emphasizes strong problem‑solving, collaboration, and adaptability to evolving production environments, with a focus on inclusive

Qualifications

• 5+ years of experience in corporate IT, systems administration, or technology support.
• Proficiency with GenAI productivity tools and applying AI in technical workflows.
• Strong communication across tickets, email, chat, and meetings.
• Ability to triage, investigate, and diagnose complex technical issues.
• Clear documentation to create knowledge-base articles and playbooks.

Responsibilities

• Serve as first line of support on proprietary Marketing Technology & Promotional Media apps.
• Help maintain production workflows knowledge and troubleshoot production planning tools.
• Understand interconnections between production systems and their impact on lifecycle.
• Keep informed about upcoming releases and migrations affecting workflows.
• Support users across different production phases with varied technical levels.

Skills

IT support

GenAI tools

Customer focus

Troubleshooting

Documentation

Incident management

Job description

Netflix International B.V. is seeking a Technology Experience Specialist to provide first‑line IT support for internal staff and external partners, focusing on Netflix Studio tech in Marketing Publicity and Promotional Media spaces.

You will investigate user friction, document findings, and contribute to knowledge bases while coordinating with partner teams. The role emphasizes strong problem‑solving, collaboration, and adaptability to evolving production environments, with a focus on inclusive