Social Media Operations Specialist

Blue Lynx; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

25 vacation days per year

Pension plan

Dynamic international environment

Global organisation

Passionate and creative team

Job summary

Netflix is seeking an experienced Social Media Operations Specialist to join the Media Operations team in Amsterdam. The role focuses on the technical, operational, and process-driven side of social media, managing campaign delivery, asset trafficking, and tool workflows.

You will liaise with platform representatives, coordinate vendors, and drive improvements to operational workflows across multiple EMEA markets, ensuring timely delivery and accurate reporting.

Qualifications

• Must be fluent in English, both written and spoken.
• 4+ years of experience in Social Media Marketing, Ad Operations, Entertainment Ad Tech, Media Operations, or a related field.
• Industry certifications are considered an advantage.
• Deep understanding of social media platforms, advertising formats, and media delivery workflows.
• Strong knowledge of social media security workflows and access management systems.
• Experience managing cross-functional projects and relationships, with strong communication and stakeholder management skills.
• Experience working across multiple EMEA markets.
• Proven ability to develop effective solutions for media management and campaign delivery.
• Experience managing large volumes of creative assets with a high level of accuracy and attention to detail.
• Familiarity with relevant third-party reporting and productivity tools, such as Sprinklr, Google Workspace, Airtable, Monday.com, 1Password, or Google Campaign Manager.
• Data-driven approach to problem-solving, analysis, and operational decision-making.
• Ability to work effectively in ambiguous and fast-changing environments, with a flexible approach to priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple workflows simultaneously.

Responsibilities

• Manage social media campaign delivery and asset posting across platforms such as Instagram, TikTok, YouTube, and X/Twitter, covering multiple EMEA markets
• Liaise with platform representatives to resolve operational issues and ensure timely campaign delivery
• Execute planned and reactive content takedown processes
• Manage security workflows, including page and platform access for internal and external users
• Coordinate vendor and agency operations, including onboarding, training, workflow monitoring, and escalations
• Oversee quality control and assurance activities across campaign delivery
• Monitor and optimise operational metrics and performance
• Deliver operational and performance reporting to relevant stakeholders
• Coordinate localisation activities, including post copy translations and secondary asset development such as thumbnails
• Maintain and update operational tools, dashboards, and measurement systems
• Maintain workflow documentation and communicate updates across relevant internal teams
• Provide regular campaign and project status updates to internal stakeholders
• Identify and resolve technical issues across internal and external toolsets, working with technical teams where required
• Recommend and implement improvements to operational workflows and processes

Skills

English fluency

Stakeholder management

Cross-functional collaboration

Data-driven problem solving

Tools

Sprinklr

Google Workspace

Airtable

Monday.com

1Password

Google Campaign Manager

Job description

We are hiring for Netflix, and we are now looking for an experienced Social Media Operations Specialist to join their Media Operations team in Amsterdam.

Netflix is one of the world's leading entertainment services, bringing TV series, films, documentaries and games to millions of members worldwide. As Netflix continues to grow, they are looking for exceptional talent to help drive their next phase of success.

In the role, you will focus on the operational and technical side of social media, managing campaign delivery, asset trafficking, vendor and agency workflows, security processes, reporting, and the tools and systems that enable successful campaigns at scale. Please note that this is not a creative role; it is actually focused on the technical, operational and process-driven side of social media.

Responsibilities will include, but not be limited to:

• Manage social media campaign delivery and asset posting across platforms such as Instagram, TikTok, YouTube, and X/Twitter, covering multiple EMEA markets
• Liaise with platform representatives to resolve operational issues and ensure timely campaign delivery
• Execute planned and reactive content takedown processes
• Manage security workflows, including page and platform access for internal and external users
• Coordinate vendor and agency operations, including onboarding, training, workflow monitoring, and escalations
• Oversee quality control and assurance activities across campaign delivery
• Monitor and optimise operational metrics and performance
• Deliver operational and performance reporting to relevant stakeholders
• Coordinate localisation activities, including post copy translations and secondary asset development such as thumbnails
• Maintain and update operational tools, dashboards, and measurement systems
• Maintain workflow documentation and communicate updates across relevant internal teams
• Provide regular campaign and project status updates to internal stakeholders
• Identify and resolve technical issues across internal and external toolsets, working with technical teams where required
• Recommend and implement improvements to operational workflows and processes

Candidate Profile for Social Media Operations Specialist

• Must be fluent in English, both written and spoken
• 4+ years of experience in Social Media Marketing, Ad Operations, Entertainment Ad Tech, Media Operations, or a related field
• Relevant industry certifications are considered an advantage
• Deep understanding of social media platforms, advertising formats, and media delivery workflows
• Strong knowledge of social media security workflows and access management systems
• Experience managing cross-functional projects and relationships, with strong communication and stakeholder management skills
• Experience working across multiple EMEA markets
• Proven ability to develop effective solutions for media management and campaign delivery
• Experience managing large volumes of creative assets with a high level of accuracy and attention to detail
• Familiarity with relevant third-party reporting and productivity tools, such as Sprinklr, Google Workspace, Airtable, Monday.com, 1Password, or Google Campaign Manager
• Data-driven approach to problem-solving, analysis, and operational decision-making
• Ability to work effectively in ambiguous and fast-changing environments, with a flexible approach to priorities
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple workflows simultaneously

What Our Client Offers

• 25 vacation days per year
• Pension plan
• Opportunity to join a dynamic international environment
• Work for a global organisation
• Be part of a passionate and creative team