Production Tech Experience Specialist

Netflix; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Netflix is seeking a Technology Support Specialist to help internal staff and external partners with Studio technology in the Marketing Publicity & Promotional Media spaces, identifying friction and gathering information to prioritize actionable understandings of the overall user experience.

You will work with subject matter experts and partner teams to improve the tech experience, resolve recurring issues, and maintain high-quality documentation while supporting a diverse, inclusive team and

Qualifications

• 5+ years of experience in corporate IT, systems administration, or technology support.
• Comfortable using GenAI productivity tools and applying AI thoughtfully within technical workflows.
• Ability to serve as a primary point of contact for users seeking technical assistance and to engage effectively across ticketing systems, email, chat, and virtual meetings.
• Strong critical-thinking skills to investigate, troubleshoot, research, and diagnose complex technical issues.
• Robust documentation mindset, translating information into knowledge-base articles, user stories, and support playbooks.
• Experience managing and prioritizing technical issues, including triaging/researching bugs and maintaining documentation.
• Ability to identify patterns of user friction and maintain an organized User Experience backlog in Jira.
• Proven track record of recommending and implementing user experience improvements and self-service solutions.
• Commitment to Netflix’s inclusive environment.
• Ability to collaborate and support teammates.

Responsibilities

• Serve as first line of support on key proprietary Marketing Technology & Promotional Media applications
• Contribute to production workflows and terminology to troubleshoot issues within production planning tools
• Understand interconnections between production systems and pipelines and their impact on production lifecycle
• Maintain awareness of upcoming application releases and migrations
• Support users across different production phases with varying technical expertise levels

Skills

5+ years experience

GenAI productivity tools

Primary point of contact

Critical thinking

Documentation mindset

Incident/outage workflows

User experience backlog

Tools

Zendesk

Jira

Job description

Netflix is seeking a Technology Support Specialist to help internal staff and external partners with Studio technology in the Marketing Publicity & Promotional Media spaces, identifying friction and gathering information to prioritize actionable understandings of the overall user experience.

You will work with subject matter experts and partner teams to improve the tech experience, resolve recurring issues, and maintain high-quality documentation while supporting a diverse, inclusive team and