Team Leader Ocean Export LLP

PSA BDP; Rotterdam; On-site; EUR 55,000 - 80,000; Full time

Job summary

PSA BDP in Rotterdam seeks a Team Leader Ocean LLP to oversee order handling and lead a small team. You will ensure timely processing, documentation accuracy, and adherence to procedures while maintaining customer satisfaction.

Required 3–5 years in freight forwarding with strong organizational and leadership skills. Fluent English and Dutch are essential; proficiency in Microsoft Office and related software is expected.

Qualifications

• 3–5 years of experience in freight forwarding and knowledge of logistics procedures documentation and relevant regulations.
• Strong organizational and problem-solving skills.
• Leadership skills with the ability to motivate and guide a team.
• Proficient in Microsoft Office and other relevant software.
• Fluent in English and Dutch (both written and spoken).
• Strong attention to detail, analytical skills, and service oriented attitude.

Responsibilities

• Supervise and guide the team, ensuring accurate and timely processing of orders.
• Oversee documentation processes, including SOP updates and invoice handling.
• Monitor compliance with KPI’s service agreements and operational procedures.
• Maintain and update SOPs and work instructions for each customer account.
• Identify and resolve operational issues, escalating where needed.
• Financial month closing checks.
• Coach, mentor and support team members.
• Identify and log quality issues, propose process improvements and implement agreed changes.
• Participate in cross-training to cover for colleagues during absences or peak workload.
• Facilitate regular team meetings in coordination with the Manager Operations.

Skills

Freight forwarding

Logistics procedures

Leadership

Team management

Process improvement

English and Dutch bilingual

Problem-solving

Attention to detail

Education

None

Tools

Microsoft Office

Job description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Overview:

Job Description

As a Team leader Ocean LLP, you’ll be responsible for the smooth and timely handling of all orders, while also leading and supporting your team. You’ll work closely to ensure customer satisfaction, compliance with procedures and efficient daily operations.

Tasks and responsibilities

• Supervise and guide the team, ensuring accurate and timely processing of orders
• Oversee documentation processes, including SOP updates and invoice handling
• Monitor compliance with KPI’s service agreements and operational procedures
• Maintain and update SOPs and work instructions for each customer account
• Identify and resolve operational issues, escalating where needed.
• Financial month closing checks
• Coach, mentor and support team members
• Identify and log quality issues, propose process improvements and implement agreed changes
• Participate in cross-training to cover for colleagues during absences or peak workload
• Facilitate regular team meetings in coordination with the Manager Operations

Job Requirements

• 3 - 5 years of experience in freight forwarding and good knowledge of logistics procedures documentation and relevant regulations
• Strong organizational and problem-solving skills
• Leadership skills with the ability to motivate and guide a team
• Proficient in Microsoft Office and other relevant software
• Proactive approach to process improvement
• Fluent in English and Dutch (both written and spoken)
• Strong attention to detail, analytical skills, and service oriented attitude
• Proactive, adaptable and able to work under pressure
• Demonstrated ability to motivate and develop team members

Demonstrated ability to motivate and develop team members

Proactive, adaptable and able to work under pressure

Strong attention to detail, analytical skills, and service oriented attitude

Fluent in English and Dutch (both written and spoken)

Proactive approach to process improvement

Proficient in Microsoft Office and other relevant software

Leadership skills with the ability to motivate and guide a team

Strong organizational and problem-solving skills

Please visit our website: www.bdpinternational.com

*** This is a great opportunity to advance your career! Come join our growing BDP team!***

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