Team Leader

Jobtailor; Veldhoven; On-site; EUR 90,000 - 130,000; Full time

Job summary

Jobtailor in the Netherlands is seeking a senior leader to oversee the Field Service Engineering team, shaping maintenance planning and customer-focused service delivery across international operations. You will guide a 24-strong team, drive efficiency, and manage contracts with global customers.

Key requirements include 5–10 years in leading international service organizations, strong Dutch/English communication, and travel readiness. A strategic, hands-on leader will thrive here.

Qualifications

• 5–10 years leading an international service organization.
• Strong communicational and organizational skills.
• Experience with change management.
• Experience with international customers.
• Excellent written and spoken Dutch and English; additional languages are a plus.
• Passport required or able to be obtained for international travel.

Responsibilities

• Lead and develop the Field Service Engineering team (24 employees).
• Plan maintenance with the Service Coordinator to fulfil contracts.
• Promote customer-oriented service and act as ambassador for Field Service Engineers.
• Initiate improvement processes addressing quality, response time and maintenance methods.
• Review financial performance and budgets with the Director of Operations.
• Negotiate contracts with international customers within delegated authority.
• Develop weekly operational planning and scheduling to optimise resources.
• Drive revenue growth and ensure optimal staffing and utilization.

Skills

Leadership

Change management

International customers

Dutch & English

Job description

Responsibilities

• Leading the Field Service Engineering team (24 employees) and taking care of employee development including external and internal training
• Ensuring the correct composition of the team and monitoring work quality and quantity of the Field Service Engineers
• Creating the maintenance planning together with the Service Coordinator to fulfil contractual agreements
• Promoting a customer-oriented attitude and ambassadorial function of the Field Service Engineers
• Initiating improvement processes and taking measurements to solve problems related to quality, response time and maintenance methods
• Ensuring preventive and corrective maintenance takes place according to defined standards and working methods
• Review financial performance and investment plans with the Director of Operations
• Discuss long-term planning, overall business operations, and cross-functional collaboration with the Director of Operations
• Communicate and coordinate daily operational activities with departmental team members
• Prepare and present monthly operational and financial reports
• Discuss proposals, negotiate commercial terms, and support the closure of contracts with prospective and existing international customers (English-speaking), within delegated authority limits
• Establish and manage the service department budget
• Drive revenue growth and profitability
• Ensure the optimal utilization of personnel and resources
• Develop and maintain effective weekly operational planning and scheduling
• Negotiate, manage, maintain, and amend agreements and contracts with international customers
• Continuously improve operational efficiency and effectiveness
• Develop and maintain competitive maintenance and service pricing strategies
• Ensure adequate staffing levels and foster the continuous development of knowledge, skills, and competencies within the department

Requirements

• Minimum of 5-10 years working experience in leading an international service organization
• Strong communicational and organizational skills
• Experience with change management
• Experience with international customers
• Excellent written and spoken Dutch and English is required, additional languages are a plus
• Since this position includes (international) travel and fieldwork, you must possess or can acquire a valid passport

Core Competencies

Demonstrates strong leadership in managing a Field Service Engineering team, focusing on employee development, operational efficiency, and customer-oriented service delivery. Proficient in financial management, contract negotiation, and strategic planning to drive revenue growth and maintain high service standards.

Hard Skills

• Operational Planning
• Preventive and Corrective Maintenance
• Budget Management
• Service Pricing Strategy Development
• Quality Improvement Processes

Soft Skills

• Strong Communication Skills
• Organizational Skills
• Customer-Oriented Attitude
• Team Development and Training

Certifications & Qualifications

• Valid Passport

Industry Keywords

• Field Service Engineering
• International Service Organization
• Cross-Functional Collaboration
• Operational Efficiency
• Employee Development