Team Lead Field Service

PROBAT, Inc.; Koog aan de Zaan; Remote; EUR 70,000 - 90,000; Full time

Job summary

PROBAT, Inc. in the Netherlands seeks a Team Lead Field Service to manage and coordinate field service activities, ensuring safety, quality, and on-time delivery. You will lead up to 20 engineers, align with Sales, Project Management and Engineering, and drive improvements in processes and service delivery.

You will monitor progress, prepare work scopes, review service reports, and foster a customer-focused, safety-conscious team culture while developing staff through coaching and mentoring.

Qualifications

• Bachelor’s degree HBO level is required.
• At least 5 years of relevant experience, including team leadership.
• Experience in a service-oriented, technical, or industrial environment.
• Solid knowledge of HSE, Arbo and safety regulations in industrial/field service environments.
• VCA-VOL certification (or willing to obtain).
• Experience with work preparation and service execution in an international field service environment.
• Strong organizational skills and solid business insight.
• Experience with ERP systems (Ridder IQ preferred) and Microsoft Office.
• Excellent command of Dutch and English.
• Resilient and able to switch between tasks and priorities.

Responsibilities

• Coordinate and manage all field service activities.
• Monitor progress, planning, quality and safety of service assignments.
• Ensure proper work preparation, including scope definition and resource planning.
• Safeguard HSE compliance, including safety documentation and permits.
• Lead toolbox meetings to promote safety and continuous improvement.
• Review service reports for technical content and completeness.
• Identify bottlenecks and drive process improvements.
• Ensure efficient use of people, materials and resources.
• Align daily with Sales, Project Management, and Engineering.
• Coach and develop the service team.
• Foster customer-focused, safety-conscious and professional work practices.
• Analyze service performance and initiate improvements.

Skills

Team leadership

Project coordination

Strong communication

Dutch language

English language

Organizational skills

Education

Bachelor’s degree HBO level

Tools

Ridder IQ ERP

Microsoft Office

Job description

About PROBAT

For more than 155 years, PROBAT has stood for pioneering spirit and innovative strength in the coffee industry. Through targeted acquisitions in the food processing sector, intensive technology transfer within the group and the expansion of a global service network, PROBAT has developed into a leading full-service provider for the food industry. The company plans, develops and manufactures machines, turnkey production plants, environmental technologies and intelligent control systems with integrated smart data management. With around 1,200 employees at locations in Germany, Brazil, Canada, India, Italy, Scotland, the Netherlands and the United States, as well as a presence in over 40 countries, PROBAT offers its customers comprehensive solutions, excellent service and in-depth industry knowledge – worldwide and from a single source.

Your Responsibilities

As Team Lead Field Service, you are responsible for the operational management and coordination of all field service activities. You ensure that service work is carried out efficiently, safely, on schedule, and to the highest quality standards. You continuously monitor progress, capacity, and team performance.

A key part of your role is ensuring compliance with HSE (Health, Safety & Environment) standards. You make sure that all service engineers are properly prepared to work onsite, including the availability of correct safety documentation, work permits, and adherence to customer-specific safety procedures. You also stimulate a strong safety culture through initiatives such as toolbox meetings and continuous awareness of safe working practices.

You are responsible for solid work preparation and execution, ensuring that service jobs are well-prepared, technically sound, and efficiently executed. In addition, you review service reports on quality, completeness, and technical accuracy, safeguarding high reporting standards towards customers.

You play a key role in improving processes and service quality, actively contributing to a professional and customer-focused service organization. In addition, you lead, coach, and develop a team of service engineers.

Location: Koog aan de Zaan
Reporting line: You report to the Manager Service and work closely with Service Planning, Sales, Project Management, and Engineering
Team size: Up to 20 employees
International exposure: You will be in contact with international customers and external service partners

Your Tasks:

• Coordinate and manage all field service activities
• Monitor progress, planning, quality and safety of service assignment
• Ensure proper work preparation, including scope definition, documentation, and resource planning
• Safeguard HSE compliance, including correct use of safety documentation, permits, and procedures for onsite work
• Organize and lead toolbox meetings to promote safety awareness and continuous improvement
• Review and validate service reports on technical content, quality, and completeness
• Identify bottlenecks and drive process improvements
• Ensure efficient use of people, materials, and resources
• Align daily with internal departments such as Sales, Project Management, and Engineering
• Maintain contact with customers and external service partners
• Coach, motivate, and guide the service team
• Foster a customer-focused, safety-conscious and professional way of working
• Analyze service performance and initiate improvement actions

Your Profile

• Bachelor’s degree (HBO level), preferably with a technical focus
• At least 5 years of relevant experience, including team leadership
• Experience in a service-oriented, technical, or industrial environment
• Solid knowledge of HSE, Arbo and safety regulations within an industrial or field service environment
• In possession of VCA-VOL certification (or willing to obtain)
• Experience with work preparation and service execution in an international field service environment
• Strong organizational skills and solid business insight
• Experience with ERP systems (preferably Ridder IQ) and Microsoft Office
• Excellent command of Dutch and English
• Resilient and able to switch between tasks and priorities effectively
• Proactive and solution-oriented mindset
• Strong communicator: clear, factual, and team-oriented
• Leadership skills: coaching, motivating, and providing direction

We offer you:

• A strong team in a forward-thinking company
• an attractive salary package
• Flat hierarchies and direct communication
• Structured induction and individual development
• flexible working hours and the option of mobile working, depending on your area of responsibility
• A modern working environment with international projects!