Systems Support Technician (Troubleshooting, Log Analysis, Scripting) for NATO with security clearance

Wlgroup; Den Haag; On-site; EUR 65,000 - 90,000; Full time

Job summary

Wlgroup in The Hague seeks a senior technician to join an on-site service team. You will own ICT end systems, the servers behind them, and the network paths between them, taking immediate action when a ticket cannot wait.

Responsibilities include installing, configuring and retiring systems, monitoring resources and failures, maintaining network components, providing second-line resolution on a rotating schedule, and supporting on-site engineering changes.

Qualifications

• Strong track record maintaining ICT end systems in a large, security-conscious organisation.
• Server and storage work: hosting platforms, disk/controller config, redundancy.
• Network fault-finding (TCP/IP, VPN, VLAN, firewall, DNS) and remote server administration.
• Log analysis and packet capture as a habit; scripting in Python and/or shell.
• ITIL training, professional English, and on-call temperament.

Responsibilities

• Install, configure and retire systems and software; verify installations and document asset locations.
• Monitor systems for resource use and failures; tune them and test new software with fall-back.
• Maintain and configure network components; diagnose faults with proper methods and tools.
• Provide second-line resolution on a rotating on-call schedule beyond office hours.
• Support engineering changes to the service—design, test and on-site work alongside operations.

Skills

IT operations

Server & storage

Network troubleshooting

Log analysis

On-call readiness

ITIL training

Professional English

Tools

Python

Shell

Job description

The systems are watched around the clock. Somebody has to be that somebody.

This is the senior technician seat inside an on-site service team in The Hague. You would hold the ICT end systems, the servers behind them and the network paths between them - and take the immediate response when a ticket cannot wait.

What you would be doing

• Installing, configuring and retiring systems and software, proving each installation works and keeping the record of what is where
• Monitoring operational systems for resource use and failures, tuning them, and rolling new system software versions through test with a fall-back ready
• Maintaining and configuring network components, and diagnosing faults with the right methodology and the right tools
• Providing second-line resolution against agreed response targets, on a rota that covers hours outside the office day
• Supporting engineering change to the service - design, test and on-site work - alongside the operational load

What you would bring

• A strong track record maintaining ICT end systems in a large, security-conscious organisation
• Server and storage work: hosting platforms, disk and controller configuration, redundancy
• Network fault-finding (TCP/IP, VPN, VLAN, firewall, DNS) and remote server administration
• Log analysis and packet capture as a habit, not a last resort; scripting in Python, shell or similar
• ITIL training, professional English, and the temperament for on-call work

Why this one is worth a look

It is a senior technical seat with real ownership, in a team where the on-call rota is shared rather than dumped, and it runs from a standing framework rather than a one-off project.