Principal Technician, ICT End Systems (On-Call Level 2 Support) for NATO with security clearance

Wlgroup; Den Haag; On-site; EUR 55,000 - 75,000; Full time

Job summary

The Hague-based on-site service team seeks a senior technician to own ICT end systems, servers and network paths, providing immediate response when tickets cannot wait.

You will install, configure, monitor, and retire systems, manage networks, and lead on-call rotations with hands-on problem solving and on-site work.

This role offers real ownership in a standing framework, with opportunities to influence design, testing and operational change.

Qualifications

• Strong track record maintaining ICT end systems in a large, security-conscious organisation.
• Server and storage work: hosting platforms, disk and controller configuration, redundancy.
• Network fault-finding (TCP/IP, VPN, VLAN, firewall, DNS) and remote server administration.
• Log analysis and packet capture as a habit, not a last resort; scripting in Python, shell or similar.
• ITIL training, professional English, and the temperament for on-call work.

Responsibilities

• Installing, configuring and retiring systems and software, proving each installation works and keeping the record of what is where
• Monitoring operational systems for resource use and failures, tuning them, and rolling new system software versions through test with a fall-back ready
• Maintaining and configuring network components, and diagnosing faults with the right methodology and the right tools
• Providing second-line resolution against agreed response targets, on a rota that covers hours outside the office day
• Supporting engineering change to the service - design, test and on-site work - alongside the operational load

Skills

ICT end systems

Server and storage

Network fault-finding

Log analysis & scripting

ITIL & on-call

Tools

Python

Shell

Job description

The systems are watched around the clock. Somebody has to be that somebody.

This is the senior technician seat inside an on-site service team in The Hague. You would hold the ICT end systems, the servers behind them and the network paths between them - and take the immediate response when a ticket cannot wait.

What you would be doing

• Installing, configuring and retiring systems and software, proving each installation works and keeping the record of what is where
• Monitoring operational systems for resource use and failures, tuning them, and rolling new system software versions through test with a fall-back ready
• Maintaining and configuring network components, and diagnosing faults with the right methodology and the right tools
• Providing second-line resolution against agreed response targets, on a rota that covers hours outside the office day
• Supporting engineering change to the service - design, test and on-site work - alongside the operational load

What you would bring

• A strong track record maintaining ICT end systems in a large, security-conscious organisation
• Server and storage work: hosting platforms, disk and controller configuration, redundancy
• Network fault-finding (TCP/IP, VPN, VLAN, firewall, DNS) and remote server administration
• Log analysis and packet capture as a habit, not a last resort; scripting in Python, shell or similar
• ITIL training, professional English, and the temperament for on-call work

Why this one is worth a look

It is a senior technical seat with real ownership, in a team where the on-call rota is shared rather than dumped, and it runs from a standing framework rather than a one-off project.