Systems Support Technician (Troubleshooting, Log Analysis, Scripting) for NATO with security clearance

WLG; Den Haag; On-site; EUR 60,000 - 86,000; Full time

Job summary

The Hague-based on-site service team is seeking a senior technician to own ICT end systems, servers and network paths. You will take immediate action when tickets cannot wait and ensure systems run securely and reliably.

Your responsibilities include installing, configuring and retiring systems, monitoring resources, and performing log analysis with packet capture. You will work on-call and support engineering changes to services on-site.

Qualifications

• Experience maintaining ICT end systems in large, security-conscious organisations.
• Server and storage work: hosting platforms, disk and controller configuration, redundancy.
• Network fault-finding (TCP/IP, VPN, VLAN, firewall, DNS) and remote server administration.
• Log analysis and packet capture as a habit; scripting in Python, shell or similar.
• ITIL training and professional English; on-call readiness.

Responsibilities

• Install, configure and retire systems and software, proving each installation works and recording locations.
• Monitor operational systems for resource use and failures, tuning them and rolling new versions with fall-back.
• Maintain and configure network components, diagnose faults with proper methodology and tools.
• Provide second-line resolution on a rota that covers hours outside the office day.
• Support engineering change to the service - design, test and on-site work.

Skills

ICT end systems

Server & storage administration

Network fault-finding

Log analysis & packet capture

Scripting in Python/shell

On-call readiness

Education

ITIL training

Tools

Wireshark

Remote server administration tools

VPN & DNS tooling

Job description

The systems are watched around the clock. Somebody has to be that somebody.

This is the senior technician seat inside an on-site service team in The Hague. You would hold the ICT end systems, the servers behind them and the network paths between them - and take the immediate response when a ticket cannot wait.

What You Would Be Doing

• Installing, configuring and retiring systems and software, proving each installation works and keeping the record of what is where
• Monitoring operational systems for resource use and failures, tuning them, and rolling new system software versions through test with a fall-back ready
• Maintaining and configuring network components, and diagnosing faults with the right methodology and the right tools
• Providing second-line resolution against agreed response targets, on a rota that covers hours outside the office day
• Supporting engineering change to the service - design, test and on-site work - alongside the operational load

What you would bring

• A strong track record maintaining ICT end systems in a large, security-conscious organisation
• Server and storage work: hosting platforms, disk and controller configuration, redundancy
• Network fault-finding (TCP/IP, VPN, VLAN, firewall, DNS) and remote server administration
• Log analysis and packet capture as a habit, not a last resort; scripting in Python, shell or similar
• ITIL training, professional English, and the temperament for on-call work

Why this one is worth a look

It is a senior technical seat with real ownership, in a team where the on-call rota is shared rather than dumped, and it runs from a standing framework rather than a one-off project.