Systems & Applications Support Engineer

Swift Transportation; Leiden; On-site; EUR 65,000 - 90,000; Full time

Job summary

Swift is seeking an IT Systems Administrator to join our Leiden team, supporting secure financial messaging services. Under supervision, you will participate in day-to-day system administration, setup, configuration, and maintenance of hardware and software platforms, ensuring reliability and security.

You will identify problems, contribute to problem management, and coordinate with network services, systems engineering, and applications development to restore services and enhance processes.

Qualifications

• University degree IT / Engineering or equivalent experience.
• Some experience in a similar position in the same area is an asset.

Responsibilities

• Under control of a more senior specialist, participate in the day-to-day systems administration/management activities that may include initial set-up, configuration, testing of hardware and software platforms, user account administration and/or customisation to maintenance and upgrade projects.
• Identify problems and participate in problem management resolution by collecting and tracking data and progress. May resolve issues regarding on line transactions, system status and procedures, downtime procedures in accordance with the service level agreement.
• Interact on routine issues with network services, software systems engineering and /or applications development, in order to restore availability of services and/or identify problems.
• Identify and propose system modifications in order to reduce user problems on systems, databases, applications, or a combination thereof.
• May set up and configure test environments ensuring accurate and timely provisioning.
• May update existing training packages for internal use and problem management procedures for existing products/services. May provide technical support to the other divisions by delivering product demos.
• Participate in the review of problem situations and identification of opportunities for improvement to processes, procedures or tools.
• Acquire technical and product knowledge to resolve problems

Skills

System administration

Network services

Problem management

Education

University degree IT / Engineering

Job description

Swift is seeking an IT Systems Administrator to join our Leiden team, supporting secure financial messaging services. Under supervision, you will participate in day-to-day system administration, setup, configuration, and maintenance of hardware and software platforms, ensuring reliability and security.

You will identify problems, contribute to problem management, and coordinate with network services, systems engineering, and applications development to restore services and enhance processes.