Support employee

Clonable BV; Netherlands; On-site; EUR 31,000 - 39,000; Full time

Benefits offered by this job

Equity package

Travel reimbursement

28 vacation days

Retirement plan

Job summary

Clonable BV in Uden, North Brabant, is seeking a support employee to be the first point of contact for customers. You answer via email and phone, solve questions, and help connect simple customers to Clonable over time.

This role offers hybrid work and 24-40 hours over 4-5 days, with a monthly gross salary of €2,800–€3,500 depending on knowledge and experience. You will work in a small but growing team and have freedom to improve support processes and contribute to customer satisfaction for

Qualifications

• Customer-oriented and not afraid to pick up the phone.
• Stress resistant, and communication skills are strong.
• Technical affinity with websites and online tools.
• Experience in SaaS or internet businesses is a plus.

Responsibilities

• You answer customers via e-mail and telephone.
• You solve questions and problems as efficiently as possible.
• You quickly switch between different requests and know how to prioritize.
• You think along about improvements in the support processes.
• You support technical questions, where your affinity with websites and online tools comes in handy.

Skills

Dutch language skills

English language skills

Affinity with technology

Tools

PHP

CSS

HTML

Job description

• From €2,800 to €3,500 gross for full-time work, depending on experience and knowledge
• 24-40 hours, spread over at least 4 days

Job Description

As a support employee at Clonable you are the first point of contact for our customers. You help them with questions, think of solutions and ensure that they are helped quickly and professionally. You will work in a small but growing team and get a lot of freedom to think about how to improve our support processes. After a while you will also help simple customers connect to Clonable.

Because we are a SaaS company with international customers, you have a direct impact on how satisfied our customers are and how smoothly they use our product.

We expect the start date for this position to begin in mid-2026.

What your work looks like

You answer customers via e-mail and telephone.

You solve questions and problems as efficiently as possible.

You quickly switch between different requests and know how to prioritize.

You think along about improvements in the support processes.

You support technical questions, where your affinity with websites and online tools comes in handy.

About Clonable

Clonable aims to make internationalizing your website child's play. Trade nowadays runs largely over the Internet, but often stops at the national border because of the language barrier. With Clonable, owners of websites and web shops can cross borders without much effort. With our solution, they do not have to set up a separate website for this purpose, but everything remains linked to the original site, so that business processes only need to be adjusted minimally. This significantly lowers the threshold for doing business abroad.

Job requirements

We are looking for someone who is customer-oriented and not afraid to pick up the phone. Are you stress resistant, communicatively strong and do you have some technical feeling? Then you probably fit in well with us.

Capacities we would like to see in you:

Deal well with customers, both verbally and in writing.

Quickly determine priorities: which customer needs to be helped first

Affinity with technology: worked with websites, built websites yourself, done online marketing or experience with PHP / CSS / HTML.

Dutch and English language skills

Capacities that make us happy (perks):

Experience with SaaS or internet businesses.

Dexterity with online support tools, CMSs and CRM systems.

Additional language skills.

Content marketing experience to make the creation of manuals and videos smoother and faster.

Location:

Uden, North Brabant (hybrid work possible).

Salary:

€2800 - €3500 gross per month at fulltime (depending on knowledge and experience).

Tenure:

Fixed-term employment contract with perspective of indefinite duration.

Number of hours:

24 - 40 hours, spread over at least 4 but preferably 5 days.

Other terms of employment

Equity package, based on hours and length of employment.

Travel reimbursement for commuting.

28 vacation days per year for full-time employment.

Retirement Plan.

Still have questions?

Please feel free to contact us for more information or a no-obligation demo for your website!