Support Coordinator

USoft B.V.

Naarden

On-site

EUR 35,000 - 55,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive salary

Opportunity for personal growth

Flexible working hours

Job summary

A leading company in software solutions is looking for a Support Coordinator. You will serve as the crucial link between clients and internal teams, ensuring seamless support delivery. Responsibilities include resolving support tickets, maintaining clear communication, and documenting workflows. The role promises personal growth and a collaborative environment.

Qualifications

Strong communication skills in English, Dutch is a plus.
Basic understanding of software platforms and databases.
Ability to analyze issues and identify root causes.

Responsibilities

Taking ownership of support tickets from intake to resolution.
Proactively communicating with clients and team members.
Coordinating multiple support requests and tasks.

Skills

Communication

Problem-solving

Adaptability

Job description

As a Support Coordinator at USoft, you are the vital link between our clients, our products, and our development teams. You ensure that every user—whether a developer, end-user, or commercial manager—receives the high-quality support experience that USoft is known for. You’ll work alongside a close-knit, motivated team, taking ownership of incoming questions and tickets, and ensuring that operational concerns are handled with care, empathy, and professionalism.

What will you be doing?

Taking ownership of support tickets from intake to resolution, ensuring a positive and solution-oriented experience for all stakeholders.
Communicating proactively with clients, colleagues, and management, keeping everyone informed and involved. .
Coordinating and prioritizing multiple support requests, projects, and tasks, balancing urgent issues with ongoing improvements.
Documentingprocesses, solutions, and best practices, making life easier for colleagues and clients alike.
Identifying recurring issuesand collaborating with the team to address root causes, not just symptoms.
Bridging communication between technical and non-technical audiences, translating needs and solutions clearly.
Occasionally visiting clients on-site, primarily within the country, with the possibility of international travel.

3 reasons why this job is a great fit for you

You thrive on responsibility

You take ownership, support your colleagues, and actively relieve others of operational concerns.

You are customer-centric

You combine empathy , perspective-taking , and assertive communication to deliver a positive , supportive experience —even when tough conversations are needed .

You remain composed , adaptable , and solution- focused , even when priorities shift or the inbox fills up.

What do we expect of you?

Team player with an ownership mentality—You support colleagues and clients, taking responsibility for your work and the team’s success.
Customer-centric mindset—You communicate proactively, assertively, and with empathy, always considering the perspective of diverse stakeholders.
Adaptability & stress management—You stay composed under pressure and adapt to changing priorities.
Strong communication skills—You express yourself clearly and professionally, both in writing and verbally. English at C1 level is a must; Dutch is a plus.
Time management—You balance reactive support tasks with proactive coordination, and signal when workloads become unmanageable.
Problem-solving ability—You ensure questions and tickets are complete and clear, escalating effectively when needed.
Basic technical aptitude—You have an affinity with IT and a willingness to learn.
Strong organizational skills—You track, prioritize, and coordinate multiple tickets and stakeholders.
Process ownership & documentation—You proactively document and improve support workflows.
Basic understanding of software platforms, databases, APIs, and troubleshooting is a plus.
Ability to analyze issues and identify root causes is a plus.
Ability to adapt and translate between different communication styles is a plus.
Willingness to travel occasionally, mainly within the country, sometimes internationally.

Everyday and together with our entire team, we strive to provide a pleasant and inspiring workplace. Here’s a glimpse of what you can expect as a member of our team.

Personal growth

Develop your potential and define your career in a stimulating environment.

Combine remote working with office time, up to 50/50.

The nicest colleagues

Welcoming, supportive team where you’ll feel right at home.

Freedom to experiment with new ideas, exploring the boundaries of innovation.

Major brands

Work with inspiring and innovative customers and partners that directly impact the brands we work for.

Great terms

Competitive salary and secondary terms of employment.

Why Rory works at USoft

“It’s really cool to work here. The challenges with the diversity of techniques and technologies are almost endless. This also allows me to develop further as a person. If you can handle a lot of freedom and love cake, you should react quickly. You won’t regret it!”

Our values

At USoft, our strength lies in our people . We experiment with new ideas and technologies , grow with our products , and develop our talents every day . Join us and be part of a team that values responsibility , innovation , and collaboration .

Your journey as a candidate

From candidate to colleague: here’s your roadmap for joining the USoft family.

Apply

Just do it!

Just do it ! Tell us who you are and why you’re a great fit.

Phone screening

This call’s for you!

We’ll contact you to discuss the position and your motivation .

First interview

Meet Usoft.

Meet USoft and explore your experience and fit for the role .

Second interview