Support Coordinator

USoft; Naarden; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work

Personal growth

Great colleagues

Challenging projects

Work with major brands

Job summary

USoft is seeking a Support Coordinator to act as the vital link between clients, products, and development teams, ensuring a high-quality support experience for developers, end-users, and commercial managers.

You will take ownership of incoming questions, coordinate tickets, and support our team with proactive communication, root-cause analysis, and collaboration. Occasional on-site visits within the country and possible international travel are expected as part of this role.

Qualifications

• Team player with an ownership mentality and responsibility for the team’s success.
• Customer-centric mindset with proactive, empathetic communication.
• Adaptability and stress management under changing priorities.
• Strong written and verbal English communication; Dutch is a plus.
• Ability to analyze issues and identify root causes through systematic debugging.

Responsibilities

• Take ownership of support tickets from intake to resolution and provide a positive experience.
• Communicate proactively with clients, colleagues, and management to keep everyone informed.
• Coordinate and prioritize multiple support requests and tasks, balancing urgent issues with improvements.
• Document processes, solutions, and best practices for colleagues and clients.

Skills

Ownership mentality

Customer-centric

Communication

Time management

Problem-solving

Software development experience

Debugging skills

Job description

At USoft, you are the vital link between clients, products, and development teams as a Support Coordinator. You ensure that every user—whether a developer, end-user, or commercial manager—receives a high-quality support experience. You’ll work alongside a close-knit, motivated team, taking ownership of incoming questions and tickets, and ensuring that operational concerns are handled with care, empathy, and professionalism.

• Drive customers & partners enablement
• Balance priorities & drive improvements
• Represent the VOC

What will you be doing?

• Taking ownership of support tickets from intake to resolution, resolving technical issues and ensuring a positive and solution-oriented experience for all stakeholders.
• Communicating proactively with clients, colleagues, and management, keeping everyone informed and involved.
• Coordinating and prioritizing multiple support requests, projects, and tasks, balancing urgent issues with ongoing improvements.
• Documenting processes, solutions, and best practices, making life easier for colleagues and clients alike.
• Identifying recurring issues and collaborating with the team to address root causes, not just symptoms.
• Bridging communication between technical and non-technical audiences, translating needs and solutions clearly.
• Occasionally visiting clients on-site, primarily within the country, with the possibility of international travel.

3 reasons why this job is a great fit for you

You thrive on responsibility

You take ownership, support your colleagues, and actively relieve others of operational concerns.

You are customer-centric

You combine empathy, perspective-taking, and assertive communication to deliver a positive, supportive experience—even when tough conversations are needed.

You stay cool under pressure

You remain composed, adaptable, and solution-focused, even when priorities shift, or the inbox fills up.

What do we expect of you?

Core Requirements

• Team player with an ownership mentality—You support colleagues and clients, taking responsibility for your work and the team’s success.
• Customer-centric mindset—You communicate proactively, assertively, and with empathy, always considering the perspective of diverse stakeholders.
• Adaptability & stress management—You stay composed under pressure and adapt to changing priorities.
• Strong communication skills—You express yourself clearly and professionally, both in writing and verbally. English at C1 level is a must; Dutch is a plus.
• Time management—You balance reactive support tasks with proactive coordination, and signal when workloads become unmanageable.
• Problem-solving ability—You ensure questions and tickets are complete and clear, escalating effectively when needed.
• Software development experience—You have solid experience in software development, architecture, and modern engineering practices.
• Good understanding of software platforms, databases, APIs, and troubleshooting—You can independently diagnose technical issues and understand complex system interactions.
• Ability to analyze issues and identify root causes—You apply systematic debugging and problem-solving approaches to resolve technical challenges.
• Strong organizational skills—You track, prioritize, and coordinate multiple tickets and stakeholders.
• Process ownership & documentation—You proactively document and improve support workflows.

Plus points

• Ability to adapt and translate between different communication styles.
• Willingness to travel occasionally, mainly within the country, sometimes internationally.

Perks and benefits

Everyday and together with our entire team, we strive to provide a pleasant and inspiring workplace. Here’s a glimpse of what you can expect as a member of our team.

Personal growth

Develop your potential and define your career in a stimulating environment.

Hybrid work

Combine remote working with office time, up to 50/50.

The nicest colleagues

Welcoming, supportive team where you’ll feel right at home.

Dynamics & challenges

Freedom to experiment with new ideas, exploring the boundaries of innovation.

Major brands

Work with inspiring and innovative customers and partners that directly impact the brands we work for.

“It’s really cool to work here. The challenges with the diversity of techniques and technologies are almost endless. This also allows me to develop further as a person. If you can handle a lot of freedom and love cake, you should react quickly. You won’t regret it!”

Rory

Our values

At USoft, our strength lies in our people. We experiment with new ideas and technologies, grow with our products, and develop our talents every day. Join us and be part of a team that values responsibility, innovation, and collaboration.