Support Agent

Ridecheck; Amsterdam; On-site; EUR 30,000 - 45,000; Full time

Job summary

Ridecheck is seeking a Support Agent at our Amsterdam headquarters. In this role, you'll assist our users with questions and technical issues, ensuring a positive experience across chat, email, and phone. This is an exciting time to join our team as we plan to double in size while maintaining high-quality service.

We value a problem-solving mindset and eagerness to learn. Your input will help shape the future of our Support team.

Qualifications

• Eager to learn and help people.
• Enjoy solving problems and providing support.
• Strong communication skills.

Responsibilities

• Help users through chat, email, and phone.
• Solve issues and answer questions.
• Coordinate incident reports and team collaborations.

Skills

Problem-solving

Customer support

Communication

Job description

Note: this role is only available for people living in Amsterdam.

In a nutshell.

As a Support Agent, you'll help our users get where they need to go. Whether it's a question about a ride, a technical issue or an unexpected situation, you'll be there to provide fast and friendly support.

Working from our Amsterdam headquarters during office hours and remotely during evenings and weekends, you'll play an important role in delivering the best possible experience for thousands of our users.

As Check continues to grow, so does our Support team. We're planning to double the size of our team over the next period while continuing to deliver the high-quality service our users expect. It's an exciting time to join, grow with us and help shape the future of our Support team.

Experience is great, but mindset matters more. If you're eager to learn, enjoy helping people and like solving problems, we'd love to hear from you.

The job.

Your main responsibility is helping our users through chat, email and phone. You'll solve issues, answer questions and make sure every user interaction leaves a positive impression.

No two days are the same. One moment you're helping someone start a vehicle, the next you're coordinating an incident report or working with another team to resolve a more complex issue.

As the closest teams to our users, your feedback matters. We value people who spot opportunities, suggest improvements and help us make our service even better.

Experience is great, but mindset matters more. If you're eager to learn, enjoy helping people and like solving problems, we'd love to hear from you.