Learning & Performance Specialist

Check.; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Learning budget €2000

Free lunch and drinks

HQ amenities

NS Businesscard upgrade option

Check Credits for local travel

Job summary

Check is seeking a Learning & Performance Specialist to own the onboarding and continuous development of the Support team. You will design onboarding, create practical training sessions, and develop materials such as playbooks and e-learning content.

You will coach agents, monitor quality, and translate feedback into targeted improvements. You’ll collaborate with Support Leads to set quality standards, ensure up-to-date product knowledge, and measure impact of learning initiatives.

Qualifications

• 1–3 years in learning and development, QA, coaching, or a similar role.
• Experience designing and delivering onboarding or training programmes.
• Engaging facilitation style with a young, ambitious student workforce.
• Ability to give clear, constructive and motivating feedback.
• Data-driven mindset to turn performance insights into practical improvements.
• Strong organizational skills in an environment with changing schedules.
• Excellent written and verbal communication in Dutch and English.
• Hands-on attitude: creating content, delivering training and coaching people directly.

Responsibilities

• Own and continuously improve the onboarding programme for new Support Agents.
• Design and facilitate practical training sessions, workshops and refresher courses.
• Create learning materials, playbooks, knowledge articles and e-learning content.
• Help students become confident and productive within a short period of time.
• Monitor conversations and cases to assess quality and identify development opportunities.
• Translate customer feedback, performance data and recurring mistakes into targeted coaching and training.
• Conduct individual and group coaching sessions for Support Agents.
• Work closely with Support Leads to set quality standards and improve team performance.
• Help agents stay up to date with changes to products, processes and policies.
• Measure the impact of learning initiatives and continuously improve your approach.
• Build a learning culture in which feedback, ownership and development are part of everyday work.

Skills

Learning & development

Coaching

Quality assurance

Training design

Onboarding design

Dutch & English

Student workforce

Job description

At Check, our Support team mainly consists of university students who combine their studies with a part-time role at Check. This creates a dynamic environment in which people join regularly, develop quickly and need clear guidance to perform at their best.

As our Learning & Performance Specialist, you will own the learning and performance journey within Support. You will design an effective onboarding program, keep knowledge and skills up to date and help our Support Agents continuously improve through coaching, quality monitoring and targeted training.

In a nutshell

Empower Check’s Support team through impactful onboarding, training and coaching that really sticks.

The role

• Own and continuously improve the onboarding programme for new Support Agents.
• Design and facilitate practical training sessions, workshops and refresher courses.
• Create clear learning materials, playbooks, knowledge articles and e-learning content.
• Help students become confident and productive within a short period of time.
• Monitor conversations and cases to assess quality and identify development opportunities.
• Translate customer feedback, performance data and recurring mistakes into targeted coaching and training.
• Conduct individual and group coaching sessions for Support Agents.
• Work closely with Support Leads to set quality standards and improve team performance.
• Help agents stay up to date with changes to products, processes and policies.
• Measure the impact of learning initiatives and continuously improve your approach.
• Build a learning culture in which feedback, ownership and development are part of everyday work.

Requirements

• At least 1–3 years of experience in learning and development, quality assurance, coaching, customer support or a similar role.
• Experience designing and delivering onboarding or training programmes.
• An engaging facilitation style that connects well with a young, ambitious student workforce.
• The ability to give clear, constructive and motivating feedback.
• A data-driven mindset and the ability to turn performance insights into practical improvements.
• Strong organizational skills in an environment with changing schedules.
• Excellent written and verbal communication skills in Dutch and English.
• A hands‑on attitude: you enjoy creating content, delivering training and coaching people directly.

How you benefit

• Sports lessons paid by Check FitCheck program
• Based on company performance 2 months salary bonus
• Check Out Day once per 2 weeks when work allows
• To grow your competencies €2000 learning budget
• With free lunch, drinks and play area an inspiring HQ
• And the option to upgrade to 1st class NS Businesscard
• Check Credits to travel the easiest way around town on bikes from Veloretti and Ride Out Pon Discounts
• Our own Check's Chef for the best meals, coffee snacks & bites
• 40% discount for 3 close ones Friends & Family
• €50 Check Credits no unlock fee and 20% discount on all trips
• Fully paid by Check ski tripWorkation to work on company goals with high focus
• Unlimited mental support at Empowr

What you bring

Problem-solver You foresee problems and use creative thinking and support from others to solve them.

Communicator You find mutual understanding within the team by listening, asking, and shifting perspective.

Decision-maker You make effective decisions for uncommon situations with confidence, and suggest improvements.

Deliverer You prioritize your work to meet deadlines efficiently, while controlling costs as much as possible.

Leader You ensure smoothness of one or more small but important existing processes.

About Check

Check is a fast-growing shared mobility platform, providing the easiest way around town.

Our shared e-mopeds, cars and e-bikes are available in cities throughout The Netherlands.