Supervisor Transport Front Office

Cello Square by Samsung SDS Europe; Tilburg; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Biannual bonus

Healthcare insurance

Commuting allowance

Lunch discount at RHQ

Fitness subscription

Bike plan

25+1 holidays with option to buy 5

Training & digital learning

Job summary

Cello Square by Samsung SDS Europe in Tilburg seeks a Supervisor Transport Front Office to lead and develop the front office team, ensuring KPI targets and exceptional customer service. You will drive continuous improvements and bring the team to a higher professional level.

You will coordinate daily transit activities, monitor deliveries, manage service providers, and implement proactive measures to prevent delays, while fostering strong customer relationships and efficient HR practices.

Qualifications

• 3+ years in a customer service or transport-oriented role.
• Inspirational leadership and coaching capability.
• Professional verbal and written English communication.
• Advanced MS Word and Excel skills.
• Experience with demanding customers and high-pressure circumstances.
• Conversational Dutch and planning experience.

Responsibilities

• Lead and develop the front office team to meet KPI and customer expectations.
• Coordinate daily transit activities and re-route freight to minimize cost.
• Provide proactive info to customers during delays or risks.
• Collaborate with transport providers and ensure on-time delivery KPIs.
• Execute HR tasks, performance reviews, and team meetings.

Skills

Leadership

English communication

Planning

Customer handling under pressure

Dutch (conversational)

Adaptability

Tools

Power BI

TMS

ERP systems

MS Word

MS Excel

Job description

Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations.

Role Summary

We are looking for a Supervisor Transport Front Office Supervise who will supervise and develop the front office team in order to meet KPI and exceed customer expectations. Initiate continuous improvements and inspire others to follow your example. Implement innovations into daily work. Bring team to a higher professional level.

Key Responsibilities

The front office is responsible for ensuring that Samsung deliveries are delivered on time in full. The department closely works together with logistic service providers and customers to ensure timely and proactive information on the status of deliveries. The responsibility of the team over deliveries start from truck departure from our warehouses. Team is responsible to ensure the On time Delivery KPI and On time Information on Delivery is above targets at all times and will take preventive measures in case of KPI failures.

Customer Satisfaction

• First point of contact for customer regarding all shipments.
• Ensure questions are answered in a customer oriented and satisfactory way.
• Provide pro-active solutions/alternatives to customer.
• Manage customer emotion and de-escalate negative situations.

Human Resource Management

• Organize recurring team meetings and meetings with individual team members to create an optimum working environment within the department.
• Execute general HR responsibilities such as job interviews, performance evaluation, follow up on sickness.
• Build trust among team members to create shared responsibility.

Tracking

• Coordinates daily activities to follow up on in transit shipments via all transport modes and re-routes freight as needed to meet demands and minimize cost.
• Execute risk assessment to spot delay of shipments at an early stage and take appropriate actions to minimize impact.
• Provide timely and proactive information to customers in case of delays or potential risks.
• Create and share detailed status overviews of in transit shipments
• Work according to the applicable SOP's (Standard Operating Procedures).

Service providers

• Works closely with transport service providers to ensure efficient and effective execution of processes.
• Monitor and discuss performance of transport service providers. Make sure transport service providers take corrective action in case performance is not up to expected level.
• Responsible for keeping the on-time delivery KPI and on time information of delivery KPI above agreed target.
• Initiate and lead continuous improvements projects.
• Implement efficiency by improving innovations into daily work of the team.
• Implement and Improve reports.

Requirements

• 3 years or more within a customer service or a transport-oriented role.
• Inspirational leadership skills
• Professional verbal and written communication skills in English.
• MS Word and Excel at advanced level
• Experience with demanding customers and high pressure circumstances.
• Willing to work in shifts. (During peak seasons)
• Experience in solving (logistics) challenges
• Speaking Dutch on conversational level
• Planning Experience
• Power BI, Transport Management Systems (TMS)
• ERP systems

We offer a competitive package designed to support your professional and personal growth, including:

• Competitive salary aligned with your experience.
• Attractive bonus paid two times per year.
• Fully covered healthcare insurance.
• Commuting allowance
• International and Korean lunch at RHQ is offered at a significantly reduced rate.
• Contribution to your fitness subscription.
• Bike plan.
• 25+1 holidays (excluding public holidays) with the option to buy 5 more.
• Trainings and digital learning opportunities and much more!