Back office Coordinator Transportteam

Olympia

Tilburg

On-site

EUR 20,664 - 24,796

Part time

14 days+

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Benefits offered by this job

Dynamic and fast-paced working environment

Opportunity to develop logistics skills

Collaboration with a professional team

Job summary

Samsung SDS in Tilburg is seeking a Back Office Coordinator to manage order processing and transport planning. This role requires 1-3 years of experience in logistics, good Business English skills, and proficiency in MS Word and Excel. You'll liaise with customers, carriers, and warehouse operations, ensuring timely shipments and customer satisfaction in a dynamic international environment. The position offers an hourly wage of €15 - €18 with flexible working hours.

Qualifications

1 to 3 years of relevant work experience.
Good Business English skills, both spoken and written.
Willingness to work in shifts.
Curiosity and eagerness to learn.

Responsibilities

Manage daily order processing and transport planning.
Coordinate shipment follow-ups and rerouting when necessary.
Provide proactive updates to customers regarding orders and transport planning.
Collaborate with logistic service providers and stakeholders.

Skills

Customer-oriented

Proactive attitude

Problem-solving skills

Team-player mindset

Strong communication skills

Ability to prioritize tasks

Education

Bachelor or Master degree in Logistics

Tools

MS Word

Excel

Job description

What will you do?

As a Back Office Coordinator at Samsung SDS, you are responsible for daily order management and transport planning. You ensure that orders are processed and shipped on time and that customers receive timely and proactive updates regarding their shipments. You are the first point of contact for customers regarding orders and transport planning related topics. You also act as the first escalation point for customers, carriers and colleagues during daily operations.

Processing outbound orders and executing transport planning
Following up on shipments in transit via different transport modes
Re-routing freight when needed to meet demands and minimize costs
Identifying risks and delays at an early stage and taking appropriate actions
Providing proactive updates to customers regarding issues or potential risks
Creating and sharing detailed order status overviews
Working according to applicable SOP’s (Standard Operating Procedures)
Preparing and coordinating month-end volume peaks together with stakeholders
Solving complaints, anomalies and transport related issues
Working closely with transport service providers to ensure efficient execution of processes
Investigating process exceptions and disturbances to prevent future issues
Monitoring and maintaining the On Time Collection KPI
Collecting Proof of Delivery documents according to KPI agreements
Preparing and sending daily operational and transport planning reports to management, customers and stakeholders

You work closely together with logistic service providers, warehouse operations and Samsung Electronics to ensure smooth daily operations and high customer satisfaction.

Where will you work?

You will work within the Back Office department of Samsung SDS. The department is responsible for ensuring that orders are processed and shipped on time. The team works closely together with logistic service providers and Samsung Electronics to provide proactive updates on order statuses and transport planning. The responsibility of the team starts at order entry and continues until shipment collection. The department focuses on maintaining the On Time Collection KPI and taking preventive actions in case of possible KPI failures. You will work in a dynamic and international logistics environment where teamwork, communication and problem solving are important.

Who are you?

You are customer-oriented, proactive and able to keep overview in a fast‑paced logistics environment. You enjoy working together with different stakeholders and know how to prioritize multiple responsibilities.

What you bring?

A Bachelor or Master degree in Logistics
1 to 3 years of relevant work experience
Good Business English skills, both spoken and written
Experience with MS Word and Excel
An assertive and proactive attitude
Strong problem‑solving skills
The ability to prioritize multiple tasks and responsibilities
A team‑player mindset and strong communication skills
Willingness to work in shifts
Curiosity and eagerness to learn

What can you expect?

At Samsung SDS, you will work in an international logistics environment with a lot of responsibility and close cooperation with different stakeholders.

What Samsung SDS offers you?