Supervisor Transport Front Office

SDSNL; Tilburg; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus paid twice yearly

Fully covered health insurance

Commuting allowance

Bike plan

8% holiday allowance

25+1 holidays (buy options)

Job summary

SDSNL in Tilburg is seeking a Supervisor Transport Front Office to supervise and develop the front office team, ensuring on-time deliveries and customer satisfaction through KPI-driven leadership. You will coordinate with logistics providers, manage HR tasks, and drive continuous improvements, including Power BI and TMS usage, while handling shifts during peak seasons.

The role requires a bachelor or master degree, 3+ years in transport or customer service, and fluent English; Dutch on

Qualifications

• Bachelor level or Master degree in a relevant field.
• 3+ years in a customer service or transport-oriented role.
• Inspirational leadership skills.
• Professional verbal and written communication in English.
• Advanced MS Word and Excel.
• Experience with demanding customers and high pressure circumstances.
• Willing to work in shifts during peak seasons.
• Conversational Dutch.
• Planning and project management skills.
• Experience with Power BI, TMS, ERP systems.

Responsibilities

• Supervise and develop the front office team to meet KPI and exceed customer expectations.
• Ensure on-time delivery and timely information by coordinating with transport providers and customers.
• Lead the team through delivery start from warehouse, maintain On Time Delivery KPI and on-time information.
• Coordinate daily activities to track in-transit shipments and mitigate delays.
• Monitor transport providers' performance and drive corrective actions.
• Initiate and lead continuous improvement projects and implement innovations.
• Organize regular team meetings and HR activities like interviews and performance reviews.

Skills

Inspirational leadership

English communication

MS Word

Excel

Power BI

TMS/ERP systems

Education

Bachelor or Master degree

Tools

Power BI

Transport Management System (TMS)

ERP systems

Job description

Job Title: Supervisor Transport Front Office

Department: Group: Captive Group

Part Time: Type Full time

Role Summary
We are looking for a Supervisor Transport Front Office who will supervise and develop the front office team in order to meet KPI and exceed customer expectations. Initiate continuous improvements and inspire others to follow your example. Implement innovations into daily work. Bring team to a higher professional level.

Key Responsibilities

• The front office is responsible for ensuring that Samsung deliveries are delivered on time in full.
• The department closely works together with logistic service providers and customers to ensure timely and proactive information on the status of deliveries.
• The responsibility of the team over deliveries start from truck departure from our warehouses. Team is responsible to ensure the On time Delivery KPI and On time Information on Delivery is above targets at all times and will take preventive measures in case of KPI failures.

Customer Satisfaction

• First point of contact for customer regarding all shipments.
• Ensure questions are answered in a customer oriented and satisfactory way.
• Provide pro‑active solutions/alternatives to customer.
• Manage customer emotion and de‑escalate negative situations.

Human Resource Management

• Organize recurring team meetings and meetings with individual team members to create an optimum working environment within the department.
• Execute general HR responsibilities such as job interviews, performance evaluation, follow up on sickness.
• Build trust among team members to create shared responsibility.

Tracking

• Coordinates daily activities to follow up on in transit shipments via all transport modes and re‑routes freight as needed to meet demands and minimize cost.
• Execute risk assessment to spot delay of shipments at an early stage and take appropriate actions to minimize impact.
• Provide timely and proactive information to customers in case of delays or potential risks.
• Create and share detailed status overviews of in transit shipments.

Service Providers

• Works closely with transport service providers to ensure efficient and effective execution of processes.
• Monitor and discuss performance of transport service providers.
• Make sure transport service providers take corrective action in case performance is not up to expected level.
• Responsible for keeping the on‑time delivery KPI and on time information of delivery KPI above agreed target.

Continuous Improvement

• Initiate and lead continuous improvements projects.
• Implement efficiency by improving innovations into daily work of the team.
• Implement and Improve reports.

Requirements

• Bachelor level/Master degree
• 3 years or more within a customer service or a transport‑oriented role.
• Inspirational leadership skills
• Professional verbal and written communication skills in English.
• MS Word and Excel at advanced level
• Experience with demanding customers and high pressure circumstances.
• Willing to work in shifts. (During peak seasons)
• Experience in solving (logistics) challenges
• Speaking Dutch on conversational level
• Planning Experience
• Project management skills
• Power BI, Transport Management Systems (TMS) ERP systems

Benefits

• Competitive salary aligned with your experience.
• Attractive bonus paid two times per year.
• Fully covered healthcare insurance.
• Commuting allowance.
• International and Korean lunch at RHQ is offered at a significantly reduced rate.
• Contribution to your fitness subscription.
• Bike plan.
• 8% holiday allowance.
• 25+1 holidays (excluding public holidays) with the option to buy 5 more.
• Trainings and digital learning opportunities and much more!

What We Offer

Powering the World’s Logistics! Samsung SDS, an IT & logistics service provider, was established in 1985. As Korea’s no.1 IT service provider the company accelerates digital innovation in logistics. Since the start, Samsung SDS has been one of the fastest growing logistics service providers in the world, with a strong focus on innovative logistics solutions in warehousing, distribution and freight forwarding. Samsung SDS transforms logistics with Cello and Cello Square, our cutting‑edge logistics IT platforms. Delivering global, end‑to‑end logistics services for seamless and resilient supply chains with full visibility. Samsung SDS has a turnover of around USD 5.5billion (2024) and is active in 36 countries, with 56 locations.

For more information: Web: www.samsungsds.com, www.cello‑square.com LinkedIn: www.linkedin.com/company/91179194/ YouTube: www.youtube.com/c/samsungsdsglobal

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