Supervisor, Customs Brokerage

APL Logistics; Rotterdam, Den Haag; On-site; EUR 49,000 - 76,000; Full time

Benefits offered by this job

Cash Bonus Plan

Pension Plan

Training opportunities

Open team culture

Employee engagement activities

Job summary

APL Logistics is seeking a Supervisory Customs Brokerage professional in Rotterdam to lead daily customs operations and ensure smooth clearance of shipments. You will supervise the team, maintain regulatory compliance, and coordinate with internal and external stakeholders.

The role requires 3–5 years in customs brokerage, strong knowledge of regulations, and fluency in English and Dutch, with German a plus.

Qualifications

• 3–5 years in customs brokerage or related field
• Excellent knowledge of customs regulations
• Experience with Softpak and AI applications
• HS-code classification, Origin and Customs Value Calculations
• Experience with Limited fiscal Representation
• Knowledge of Customer KPI/SLA management
• Fluent English and Dutch; German a plus
• Experience in supervising/training a team is a plus

Responsibilities

• Oversee customs clearance processes for local imports, exports and transits
• Monitor daily activities quality and address non-conformance
• Review and approve complex customs declarations and non-fiscal obligations
• Establish and manage relationships with internal and external stakeholders
• Verify vendor invoices and coordinate with Finance for payment
• Assist with internal and external audits
• Plan work schedules and manage team's performance and training needs

Skills

Customs brokerage

Customs regulations

KPI management

Team supervision

Tools

Softpak

AI apps

Job description

At APL Logistics, we focus on connecting supply chains across Automotive, Consumer, Industrial, and Retail sectors, globally. Join us and discover how our business within this industry is dependent on our network of passionate colleagues, clients, and partners.

Together, we inspire business, drive trade, and make life run more smoothly for everyone – including you. What’s our secret? Never thinking in terms of ‘I’ and ‘You’. Inclusive, welcoming, and supportive: we work as one. And as one, we deliver.

Right now, we’re looking for a new colleague to join our Customs Operations Team in the position of Supervisor, Customs Brokerage.

In this role, you will supervise all customs-related activities in the assigned division to ensure smooth sailing daily customs operations and ensuring that all shipments are cleared quickly and efficiently.

Responsibilities

• Oversee customs clearance processes for local imports, exports and transits
• Monitor quality of daily activities and introduce interventions to address non-conformance
• Review and approve complex customs declarations and non-fiscal obligations
• Establish and manage relationships with key stakeholders - both internal and external
• Verify vendor invoices received and ensure timely submission to Finance for payment processing
• Assist with both internal and external audits
• Plan work schedules and manage team's performance, identify training needs and motivate the team to achieve the department's objectives

What we are looking for

• Minimum 3 to 5 years of experience in customs brokerage or related field
• Excellent knowledge of customs regulations
• Experience with Softpak and AI-applications
• Experience with HS-code classification, Origin and Customs Value Calculations
• Experience with Limited fiscal Representation
• Knowledge of Customer KPI/SLA management
• Excellent command of English and Dutch; German knowledge is an asset
• Experience in supervising/training a team as a plus

What we offer:

• Participation in our global Cash Bonus Plan
• Pension Plan
• Regular trainings and excellent development opportunities within APL Logistics globally
• Working in an open team with a supportive working atmosphere
• Various benefits for birthdays, marriage, childbirth, long service as appropriate
• Office located in the city of Rotterdam by the river
• Local and regional activities focused on employee engagement throughout the year

The typical salary range for this position is: € 49.329 - € 75.891 (paid on 13-month salaries + holiday allowance).

The actual salary offer will take into account multiple factors including skills and experience. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.