Senior PMO Lead: Strategic Delivery & Customer Experience

Genesys; Amsterdam; Hybrid; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

401(k) matching

Paid vacation and sick leave

Health, dental, vision, and life insurance

Flexible work arrangements

Job summary

Genesys is seeking a Senior Manager, Project Management Office (PMO) in Amsterdam. The role involves executing projects and managing the PMO team across the North region while ensuring operational efficiency and exceptional customer experience for over 8,000 customers worldwide.

Qualified candidates will have a BS degree in a relevant field and 7-10 years of experience overseeing customer-facing teams. The position offers competitive benefits, including flexible work arrangements and health insurance.

Qualifications

• 7-10 years of managing customer-facing teams in a dynamic environment.
• Ability to travel 20%+.
• Strong customer focus and ability to engage at director and C-level.

Responsibilities

• Lead a team of project managers to ensure project execution.
• Mentor and develop team members aligning with company vision.
• Define improvement programs based on KPIs.

Skills

Leadership

Project management methodologies

Excellent communication skills

Negotiation skills

Process improvement

Education

BS degree in Computer Science, Engineering, or related field

Job description

Genesys is seeking a Senior Manager, Project Management Office (PMO) in Amsterdam. The role involves executing projects and managing the PMO team across the North region while ensuring operational efficiency and exceptional customer experience for over 8,000 customers worldwide.

Qualified candidates will have a BS degree in a relevant field and 7-10 years of experience overseeing customer-facing teams. The position offers competitive benefits, including flexible work arrangements and health insurance.