Strategic Logistics Account Manager

Voiceflow; Amsterdam; On-site; EUR 45,000 - 70,000; Full time

Job summary

Flexport is seeking an Account Manager who will grow client relationships and help customers realise Flexport value by understanding their supply chain and offering tailored logistics solutions.

You will engage with clients to monitor health, drive renewals, and identify upsell opportunities while coordinating onboarding and implementing SOPs to ensure smooth adoption of Flexport services.

Qualifications

• 2-4 years of experience in a sales/account management or a client-facing role.
• Background in logistics, freight forwarding, or supply chain is preferred.
• Professional fluency in English and Dutch.
• Client-centric mindset with strong problem-solving skills.

Responsibilities

• Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Use your deep/expert knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.

Skills

Account management

Client facing

Relationship building

Cross-selling

Problem solving

Education

Bachelor-level in business/logistics

Tools

Salesforce

Job description

Flexport is seeking an Account Manager who will grow client relationships and help customers realise Flexport value by understanding their supply chain and offering tailored logistics solutions.

You will engage with clients to monitor health, drive renewals, and identify upsell opportunities while coordinating onboarding and implementing SOPs to ensure smooth adoption of Flexport services.