Strategic Global Account Manager

United States Digital Space LLC; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

United States Digital Space LLC is seeking an Account Manager to grow client value by deeply understanding client supply chains and partnering on solutions. You will manage complex client relationships across regions, drive upsell and renewals, and guide implementation with global operations teams.

Role requires a strong track record in supply chain and client-facing roles, with a consultative selling mindset and attention to detail.

Qualifications

• 5+ years in supply chain operations, sales/account management or client-facing roles.
• 2+ years in logistics, freight forwarding, or supply chain.
• Client-centric and able to translate goals into solutions.
• Hands-on, process-oriented with strong problem-solving.
• Deep curiosity about client needs and company offerings.
• High attention to detail and ability to analyze metrics.
• Strong business acumen and strategic thinking.
• Proven track record of cross-selling a product.
• Strong focus on growing customers via consultative selling.

Responsibilities

• Navigate complex client hierarchies and engage executives to deepen relationships.
• Meet regularly with clients to monitor account health and improve experience.
• Identify, develop and close upsell, cross-sell and renewal opportunities.
• Monitor client financial health and ensure timely payments.
• Lead client onboarding and create standard operating procedures.
• Scope and guide implementation stages and timelines for new opportunities.
• Collaborate with global counterparts to ensure consistent account management.
• Monitor client metrics and address escalations with Global Operations.
• Prepare content for regular client touchpoints to show value and growth opportunities.
• Architect 3-year supply chain roadmaps aligned with client goals.
• Drive product adoption with client stakeholders.
• Document client success criteria and refine as needs evolve.
• Expand knowledge of supply chain processes through training.
• Use and maintain client data to improve the company experience.
• Mentor other Account Managers.

Skills

Supply chain experience

Account management

Logistics experience

Client-centric

Problem solving

Curiosity

Attention to detail

Business acumen

Cross-selling

Consultative selling

Job description

United States Digital Space LLC is seeking an Account Manager to grow client value by deeply understanding client supply chains and partnering on solutions. You will manage complex client relationships across regions, drive upsell and renewals, and guide implementation with global operations teams.

Role requires a strong track record in supply chain and client-facing roles, with a consultative selling mindset and attention to detail.