Senior Account Manager

United States Digital Space LLC; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

United States Digital Space LLC is seeking an Account Manager to grow client value by deeply understanding client supply chains and partnering on solutions. You will manage complex client relationships across regions, drive upsell and renewals, and guide implementation with global operations teams.

Role requires a strong track record in supply chain and client-facing roles, with a consultative selling mindset and attention to detail.

Qualifications

• 5+ years in supply chain operations, sales/account management or client-facing roles.
• 2+ years in logistics, freight forwarding, or supply chain.
• Client-centric and able to translate goals into solutions.
• Hands-on, process-oriented with strong problem-solving.
• Deep curiosity about client needs and company offerings.
• High attention to detail and ability to analyze metrics.
• Strong business acumen and strategic thinking.
• Proven track record of cross-selling a product.
• Strong focus on growing customers via consultative selling.

Responsibilities

• Navigate complex client hierarchies and engage executives to deepen relationships.
• Meet regularly with clients to monitor account health and improve experience.
• Identify, develop and close upsell, cross-sell and renewal opportunities.
• Monitor client financial health and ensure timely payments.
• Lead client onboarding and create standard operating procedures.
• Scope and guide implementation stages and timelines for new opportunities.
• Collaborate with global counterparts to ensure consistent account management.
• Monitor client metrics and address escalations with Global Operations.
• Prepare content for regular client touchpoints to show value and growth opportunities.
• Architect 3-year supply chain roadmaps aligned with client goals.
• Drive product adoption with client stakeholders.
• Document client success criteria and refine as needs evolve.
• Expand knowledge of supply chain processes through training.
• Use and maintain client data to improve the company experience.
• Mentor other Account Managers.

Skills

Supply chain experience

Account management

Logistics experience

Client-centric

Problem solving

Curiosity

Attention to detail

Business acumen

Cross-selling

Consultative selling

Job description

About the company:

At the company, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Account Manager will help their clients grow and realize the the company value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:

• Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deepen the relationship with the company.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
• Keep a close pulse on client financial health, reporting on the client’s financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
• Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
• Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
• Use your intensive knowledge of the client’s business to architect 3-year supply chain roadmaps that align with the client's global business goals.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with the company.
• Regularly review and document the client’s success criteria. As the client’s needs evolve, you will refine the client’s success criteria.
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client’s the company experience
• Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships

Prerequisites:

• 5+ years of experience in supply chain operations, sales/account management or a client facing role.
• 2+ years experience in logistics, freight forwarding, or supply chain.
• Client-centric:obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands-on, process-oriented, structured thinking with strong problem-solving skills.
• Deeply curious: always working to understand the client’s needs and learn how the company can best meet them.
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross) selling a product.
• Strong focus on growing your customers through a consultative approach.

Commitment to Equal Opportunity

At the company, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.