Strategic Delivery Manager, P&L & Process Excellence

HCL Technologies B.V.; Netherlands; On-site; EUR 90,000 - 120,000; Full time

Job summary

Sapsf in the Netherlands seeks a Service Delivery Manager (DFS) to own the P&L for the engagement, ensure escalations are resolved per agreed norms, and deliver reports and services as per the statement of work while implementing profit-improvement initiatives.

The role requires anchoring process improvement and Lean IT initiatives, planning programs and delivery management to meet margin targets, guiding and developing the team to boost retention, ensuring strong customer engagement and

Qualifications

• Experience in program and delivery management to meet margin targets.
• Strong focus on process improvement and compliance (Lean IT).
• Ability to lead and develop teams while ensuring retention.

Responsibilities

• Anchor process improvement/compliance initiatives (automation, Lean IT).
• Plan for program and delivery management and ensure margin targets are met.
• Guide, manage and develop the team to ensure employee retention.
• Ensure customer engagement, satisfaction and referenceability.
• Upskill and create resources through internal academies/trainings and growth rotation.

Job description

Career Opportunities: Service Delivery Manager (DFS) (175202)

Requisition ID175202-Posted10/02/2026

Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives takenupfor Profit Improvement Plan.

Key Responsibilities

1. To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation , Lean IT implementation)
2. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
3. To guide, manage, develop, engage the team thereby ensuring employee retention
4. To ensure customer engagement / satisfaction and referenceability
5. To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation