Strategic Customer Success Partner - Market Intelligence

Valona Intelligence; Amsterdam; Hybrid; EUR 56,000 - 74,000; Full time

Benefits offered by this job

Holiday allowance 8%

Performance bonus up to 10%

Pension plan

Training budget

Job summary

Valona Intelligence, a leader in market and competitive intelligence, seeks a Customer Success professional to own the journey for ~30 customers from onboarding to renewal. You will drive measurable business outcomes, conduct business reviews, and coordinate withSolution Consultants to design implementations that deliver value.

The role requires 5–7 years in a CS/AD role, strong industry familiarity, and fluency in English. A hybrid/onsite setup in Toronto with EST business hours is offered.

Qualifications

• 5–7 years in a Customer Success, Account Management, or consultative advisory role in a B2B SaaS or information services environment.
• Strong ability to speak customer language from day one across industries.
• Consultative approach with insight-led communication to earn trust.

Responsibilities

• Own the customer journey from onboarding to renewal for a portfolio of ~30 customers.
• Drive measurable business outcomes and anchor reviews on goals and priorities.
• Lead onboarding and coordinate with Solution Consultants on design and implementation.
• Drive platform adoption by embedding Valona into customer workflows and enablement plans.
• Own renewals and proactively manage timelines to mitigate churn and maximize NRR.
• Collaborate cross-functionally with Account Managers, Support, Product, and Marketing.

Skills

Customer success

Consultative selling

English fluency

B2B SaaS

Relationship building

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Totango

ChurnZero

Job description

Valona Intelligence, a leader in market and competitive intelligence, seeks a Customer Success professional to own the journey for ~30 customers from onboarding to renewal. You will drive measurable business outcomes, conduct business reviews, and coordinate withSolution Consultants to design implementations that deliver value.

The role requires 5–7 years in a CS/AD role, strong industry familiarity, and fluency in English. A hybrid/onsite setup in Toronto with EST business hours is offered.