Strategic Client Success & Renewal Manager

NTT Global Data Centers; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

NTT Global Data Centers in Amsterdam, Netherlands, seeks a Client Success Manager to own the end-to-end client relationship lifecycle for assigned Hyperscale clients. You will advise on contracts, renewals, and strategic partnerships, coordinating with Sales, Operations, Finance and Legal to ensure high client satisfaction and retention.

You will identify cross-sell opportunities and drive proactive account development, while managing onboarding and ongoing service delivery to align with client

Qualifications

• Commercial, engineering or information technology degree, or equivalent professional experience.
• Experience in Client Success, Sales, Bid Management or Business Relationship Management.
• Strong understanding of commercial contracts and key contractual terms.
• Excellent written and verbal skills to communicate effectively and build relationships at all levels.
• Ability to interpret complex opportunities including contracts, technical requirements, and commercial models.
• Knowledge of data center services and technical aspects.
• Strong commercial acumen and negotiation skills.
• German language skills are an advantage; fluency in English and Dutch required.
• Experience with cloud hyperscale providers is a plus.
• Ability to manage multiple priorities in fast-paced settings.

Responsibilities

• Develop and maintain positive client relationships to ensure overall client success and satisfaction, and mitigate churn.
• Develop contract renewal strategy and support proposals, negotiations, and client presentations.
• Identify and mitigate commercial and service delivery risks to minimize churn.
• Understand data center services and key commercial terms and conditions.
• Establish support structures with Sales, Operations, Security, Finance, Legal and Governance.
• Manage end-to-end client onboarding and offboarding processes.
• Develop Account Development Plans and related materials for existing clients.
• Partner with account team to support new business and cross-sell opportunities.
• Implement processes to satisfy in-life client support requirements.
• Oversee provisioning and end-to-end delivery for products/services to clients.
• Prepare and conduct client meetings, business reviews, audits, and surveys; track feedback via Salesforce.

Skills

Communication

Negotiation

Project management

Client relations

Strategic advisory

Bilingual EN NL

Education

Commercial/engineering/IT degree or equivalent

Job description

NTT Global Data Centers in Amsterdam, Netherlands, seeks a Client Success Manager to own the end-to-end client relationship lifecycle for assigned Hyperscale clients. You will advise on contracts, renewals, and strategic partnerships, coordinating with Sales, Operations, Finance and Legal to ensure high client satisfaction and retention.

You will identify cross-sell opportunities and drive proactive account development, while managing onboarding and ongoing service delivery to align with client