Strategic Account Manager for a Transmission System Operator (f/m/d)

Hitachi Energy; Rotterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

32 days holiday

Homeworking policy

Flexible working arrangements

Job summary

Hitachi Energy Rotterdam is seeking a senior account leader to own a major TSO account, driving long-term relationships and profitable growth within the energy transition. You will connect this key account to our broader energy ecosystem, align with multi-functional teams, and deliver value-driven grid modernization initiatives.

As the primary interface for this account, you will shape strategy, pursue new opportunities, and ensure successful execution across the organization, including sales,

Qualifications

• Experience in Key Account Management and sales in industrial sectors.
• Proven ability to manage complex customer relationships and sales cycles.
• Experience working in a matrix and international organization.

Responsibilities

• Own and develop strategic customer relationships with key accounts.
• Act as the primary interface for the account and build long-term partnerships.
• Drive account growth and commercial performance through structured plans.
• Coordinate across engineering, service, and tendering teams to deliver integrated solutions.
• Lead commercial discussions, proposals, and negotiations to meet targets.

Skills

Key Account Management

Sales leadership

Negotiation

Strategic account planning

Education

University degree

Tools

CRM software

Job description

The opportunity

Location: Rotterdam, Netherlands

Reporting Line: Reporting directly to the Sales Manager Benelux

In this role, you will be the dedicated strategic owner for a major Transmission System Operator (TSO) account, driving long-term relationship depth and profitable growth at the core of the energy transition. You will position our cutting-edge solutions to solve critical grid bottlenecks, while seamlessly connecting this key account to the broader energy ecosystem—including renewable integration, BESS, data centers, industrial clusters, and the EPC contractors executing major infrastructure projects.

As the primary contact for this vital TSO account, you will orchestrate a unified, high-value approach across our organization. Partnering closely with the Sales Manager Benelux and cross-functional engineering and commercial teams, you will actively shape the account strategy to deliver sustainable grid modernization and business growth.

This position offers a dynamic and international environment at the heart of the energy transition, where your impact on customer success and business development will be highly visible.

How You'll Make An Impact

• Own and develop strategic customer relationships
• Act as the primary interface for key accounts, building long-term partnerships, understanding customer strategies, and positioning our offerings to support their business objectives.
• Drive account growth and commercial performance
• Develop and implement structured account plans, identify new business opportunities, and ensure consistent growth in order intake, profitability, and customer satisfaction.
• Deliver a coordinated and value-driven sales approach
• Orchestrate internal stakeholders across business units, engineering, service, and tendering teams to provide integrated and competitive solutions aligned with customer needs.
• Manage complex sales cycles and opportunities
• Lead commercial discussions, proposals, and negotiations, ensuring alignment with customer expectations while meeting business targets on volume, margin, and risk.
• Leverage market insights and strengthen positioning
• Monitor customer developments, market trends, competitor activity, and regulatory changes to identify opportunities and anticipate customer needs.
• Ensure disciplined execution and customer excellence
• Drive effective use of CRM tools, pipeline management, and forecasting. Ensure high-quality delivery, customer satisfaction, and continuous improvement of the overall customer experience.

Your background

• University degree in Engineering, Business, or a related field
• Minimum 7 years of experience in Key Account Management, Sales, or Business Development within an industrial, technical, or project-driven environment
• Proven experience managing complex customer relationships and sales cycles, ideally in sectors such as Energy, Renewables, T&D, Industry, EPC, Pharma, Data Centers
• Strong ability to develop strategic account plans and deliver measurable business growth
• Experience working in a matrix and international organization, coordinating multiple stakeholders
• Solid commercial acumen, including negotiation, value-based selling, and contract management
• Customer-oriented mindset with strong communication, influencing, and relationship-building skills
• Structured, proactive, and results-driven approach
• Fluency in Dutch and English; French is an asset
• Willingness to travel across Belgium and the Netherlands

More About Us

• The opportunity to play a key leadership role in the energy transition, contributing to solutions that support a more sustainable, flexible and secure energy system
• The space to shape regional strategy and have a direct impact on business growth
• A broad and visible scope across multiple strategic market segments
• A collaborative international environment with room for initiative, ownership, and development
• The chance to lead a strong local team and contribute to long-term customer value creation
• A competitive total reward package including an attractive annual bonus opportunity aligned with business performance, at least 32 days of holiday, and a wide range of attractive extra-legal benefits
• Modern and flexible working arrangements, supported by a contemporary homeworking policy, allowing employees to balance on-site collaboration with effective remote work

At Hitachi Energy, we are committed to creating a workplace where people feel valued, empowered and supported. We are a purpose-driven environment where sustainability, wellbeing and business performance are closely connected.

We value people who combine commercial drive with collaboration, customer focus, and integrity. If you are motivated by building markets, developing people, and creating sustainable growth in a complex and evolving business environment, we would be pleased to hear from you.