Store Team Leader: Leadership, Growth & Customer Excellence

Dollarama; Netherlands; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training

Career growth opportunities

Job summary

Dollarama is seeking a store leadership professional in the Netherlands to lead and supervise store associates, oversee merchandising and daily shipments, and uphold customer service standards. The role includes manager-on-duty tasks, visual merchandising, and ensuring safety and cleanliness across the store.

The position requires 1–2 years in a supervisory capacity, strong leadership, and the ability to multitask in a high-volume environment with open availability across days, evenings, and

Qualifications

• Minimum of one year of retail experience.
• 1–2 years in a supervisory role.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Responsibilities

• Leading and supervising store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting manager-on-duty tasks (breaks, time, and attendance).
• Implementing and maintaining visual merchandising standards.
• Addressing customer complaints and resolving issues promptly.
• Maintaining store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Participating in inventory processes and employee training.
• Following up on assigned tasks and contributing to hiring and performance management.

Skills

Leadership

Customer service

Store operations

Job description

Dollarama is seeking a store leadership professional in the Netherlands to lead and supervise store associates, oversee merchandising and daily shipments, and uphold customer service standards. The role includes manager-on-duty tasks, visual merchandising, and ensuring safety and cleanliness across the store.

The position requires 1–2 years in a supervisory capacity, strong leadership, and the ability to multitask in a high-volume environment with open availability across days, evenings, and