Store Manager (w/m/d)

waterdrop®; Amsterdam; On-site; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Ambitious international team

Development opportunities in Europe

Elevate Management Development Program

Discount on waterdrop purchases

Free merchandising items

Recognition and rewards scheme

Team events and training

Competitive salary

Bonus potential

Job summary

waterdrop® in Amsterdam is seeking a proactive Store Leader to drive sales and customer experience in our fast-growing e-commerce retail network. You will lead a team, recruit and train staff, manage budgets, duty rosters and store presentation, while delivering on KPIs and delivering excellent service.

You will champion our Retail Core Values, participate in the Elevate Management Development Programme and develop talent for future store leadership.

Qualifications

• Fluency in Dutch and English.
• Experience in customer service, product presentation and commercial management.
• Understands store KPIs, objectives, performance drivers.
• Ability to report sales figures and store performance to senior management.
• Experience recruiting and training a high-performing team.
• Strong communication and interpersonal skills; collaborative approach.
• Self-motivated and driven to deliver standards and results.
• Ability to influence commercial and operational areas.
• Flexibility to adapt leadership style to situations.

Responsibilities

• Be an Ambassador for our Brand, Values and Product.
• Maximise contribution by achieving budget sales and controlling costs.
• Manage store costs while delivering on store objectives.
• Report weekly figures to monitor store performance and opportunities.
• Ensure recruitment and scheduling are in line with budgets and store openings/closings.
• Oversee training to develop and motivate the team and coaching performance.
• Manage customer experience and brand presentation.
• Support succession planning and talent development for future store managers.
• Oversee store presentation, stockrooms, and merchandising.
• Provide feedback on product performance to relevant departments.
• Maintain open communication within store and with other departments.
• Lead local events, marketing and sales opportunities to grow business.

Skills

Dutch-English fluency

Customer service experience

Commercial management

KPIs & reporting

Team coaching

Recruiting & training

Strong communication

Adaptability

Self-motivated

Job description

Drink More Water, together we grow.
Here at waterdrop®, we make drinking more water fun and convenient! Discover the world of innovative hydration with our fruity little cubes – Microdrinks. With a successful online presence, 40+ stores around the world, dedicated B2B partners and over 22,000+ retail and branded stores, we can’t wait to take this journey to the next level – together with you!

Become our new team leader in

• Full time (38 hours)

Your responsibilities at waterdrop®:

Be an Ambassador for our Brand, Values and Product

• Bring our Retail Core Values to life in store for you, your team and your customers; Always Keep Growing, Together We Win, Be The Consumer, Bring High Energy, Find A Way.

• Maximise contribution by achieving budget sales and controlling costs.

• Manage store costs while delivering on store objectives.

• Report weekly figures accurately to monitor stores performance and opportunities to improve.

• Ensure that team recruitment and scheduling is maintained in line with budgets and to support store opening and closing times.

• Manage the content and frequency of the teams training to develop and motivate in order to achieve highest possible levels of customer service and performance coaching and managing in line with our Elevate Management Development Programme.

• Manage the overall customer experience bringing to life the waterdrop® brand values.

• Provide opportunities for future store managers for succession planning and developing talent.

• Manage the performance and development of the management team.

• Manage the store presentation including cleanliness, visual display and merchandising to reflect our brand including stockrooms and back of house space

• Provide constructive feedback and information on product performance and development to appropriate departments.

• Maintain open communication up and down within the store, across to other departments and ultimately our customer.

• Lead on opportunities for store events, marketing and sales opportunities within the local area to grow our business and build business to business sales opportunities.

• Manage time and priorities through effective organisation in store.

• Set yourself and store up for success by ensuring store visits by the senior waterdrop® management team are always a positive experience, plan, prepare and be ready in advance.

• Recognise and Reward your team using our Retail Core Values Thank You Cards for a job well done, excellent customer service and a sales performance that goes above and beyond expectation.

• Responsible for adherence within the store of all company policies and procedures.

• Responsible in the store for health and safety compliance.

What you bring to the table:

• Fluency in Dutch and English

• Experience of working in an environment where high emphasis is placed on customer service, product presentation and commercial management.

• Understands own store's KPIs, objectives, how they are performing and what can positively influence them.

• Ability to accurately report sales figures and store performance to senior management team.

• Ability to manage, coach and motivate people individually and teams.

• Experience in recruiting and training a high performing team.

• Strong Communication and interpersonal skills through a collaborative approach with all stakeholders.

• Self-motivated and driven to deliver standards and results.

• Ability to positively influence commercial and operational areas.

• Flexibility and ability to adapt your own style to situations.

• Ability to manage change effectively.

• Effective delegation of tasks and responsibility.

• Open to self-improvement, development and feedback to aid personal, store and team performance through constructive feedback.

• Resilient, showing problem solving skills, dealing with daily challenges.

What we offer you:

• An ambitious and international team with whom fun is always on the agenda

• Individual development opportunities in one of the fastest growing e-commerce companies in Europe.

• Attendance on our ELEVATE Management Development Programme

• Discount on your on- and offline waterdrop® purchases and many free merchandising items.

• The opportunity to inspire others through our Retail Core Values recognition and reward scheme.

• Legendary team events and qualified training.

• Competitive salary.

• Possibility to receive a bonus when targets are met.