Sales Assistant - Hydrista (w/m/d)

waterdrop®; Roermond; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

International team

Development opportunities

Discount on purchases

Team events

Training

Job summary

waterdrop® is looking for a proactive Store Associate in the Roermond region to represent our brand in-store. You will assist customers, answer questions about products and pricing, and help guide purchases with a friendly, professional approach.

As part of a dynamic, international team, you’ll maintain store standards, support data collection for loyalty programs, and participate in regular training and meetings. This role requires enthusiasm, adaptability, and a strong customer service mindset.

Qualifications

• Be approachable and available to assist our customers with their shopping experiences.
• Enthusiasm and commitment to always provide excellent customer service.
• Willing to adapt and take on new challenges.
• Strong selling skills.
• Always presents a professional image.
• Ability to multitask.
• Demonstrate retail sales experience in a customer focused environment.

Responsibilities

• Be an Ambassador for our Brand, Values and Product.
• Provide excellent customer service and surpass customer expectations at every opportunity.
• Assist customers to match their buying needs and answer product related questions.
• Identify customer needs and respond to queries on product prices, quality, features and benefits.
• Capture customer data to expand our database and loyalty.
• Resolve customer complaints promptly by investigating problems and proposing solutions.
• Deliver product knowledge with relevant recommendations through our selling ceremony.
• Attend store meetings and training sessions as required by your manager.
• Maintain good communication with colleagues and uphold brand standards.

Skills

Customer service

Sales skills

Interpersonal communication

Multitasking

Teamwork

Professional appearance

Adaptability

Attention to detail

Job description

Drink More Water, together we grow. Here at waterdrop®, we make drinking more water fun, convenient and most importantly, full of taste! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With a successful online presence, 40+ stores around the world, dedicated B2B partners and over 22,000+ retail and branded stores, we can’t wait to take this journey to the next level – together with you!

Become part of our Store in…

• Fulltime - 38 hours

Your Responsibilities At Waterdrop®

Be an Ambassador for our Brand, Values and Product

• Demonstrate our Retail Core Values of: Always Keep Growing, Together We
• Win, Be The Consumer, Bring High Energy, Find A Way.
• Provide excellent customer service and surpass customer expectations at every opportunity. Assist customers to match their buying needs.
• Identify customer needs and answer product related questions. Be able to respond to queries on product prices, quality, features and benefits.
• Take every opportunity to capture customer data in order to expand our database and customer loyalty.
• Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management team.
• Deliver product excellence by maximising product knowledge with relevant recommendations through our 6 Drop Selling Ceremony.
• Attend and participate in store meetings and training sessions as required by your manager.
• Ensure that good communication with your colleagues is maintained.
• Have a positive attitude with the team and customers and be open to constructive feedback that will help you develop and improve.
• Maintain brand standards on visual display and merchandising, cleanliness and general housekeeping.
• Follow policies and procedures to maintain the security of stock, customer records and cash handling.
• Ensure that time keeping attendance is in line with the company's policies and procedures. Opening and closing the store as and when required.
• Be aware of Health & Safety requirements in the store.

What You Bring To The Table

• Be approachable and available to assist our customers with their shopping experiences.
• Enthusiasm and commitment to always provide excellent customer service.
• Willing to adapt and take on new challenges.
• Strong selling skills.
• Always presents a professional image.
• Ability to multitask.
• The ability to maintain professionalism under all circumstances.
• Works effectively and efficiently alone and in the team.
• Prepared to go the extra mile when needed.
• Good interpersonal and communication skills.
• Demonstrate retail sales experience in a customer focused environment

What We Offer You

• An ambitious and international team with whom fun is by no means neglected.
• Individual development opportunities in one of the fastest growing e-commerce companies in Europe.
• Discount on-and offline on your waterdrop® purchases and many free merchandising items.
• Legendary team events and qualified training.
• Additional monthly bonuses when targets are met.