Store Manager bij Desigual

Batavia Stad; Lelystad; On-site; EUR 42,000 - 54,000; Full time

Job summary

Desigual in Lelystad is seeking a Store Manager to lead the store and drive sales while overseeing the team and store operations.

You will ensure excellent customer service, manage stock, POS issues, and maintain brand standards, with a focus on achieving KPI targets and sales goals.

Qualifications

• 1–2 years of experience as (Assistant) Store Manager in a retail unit of similar turnover.
• Dutch and English language skills.
• Proficient computer usage.

Responsibilities

• Customer Service: meeting customer needs, boosting sales, handling refunds and alterations.
• Team Management: plan staffing, train and motivate staff, rota scheduling, vacation management.
• Store Management: opening/closing, cleanliness, facilities maintenance.
• Stock safety: monitor stock loss and coordinate safety.
• POS management: supervise exchanges, refunds and till issues.
• KPI monitoring: track sales goals and train team on KPIs.

Skills

Customer service

Team management

Retail operations

KPI tracking

Tools

POS system

Job description

Store Manager (m/f/d) – Desigual

Our story explains who we are and what we do. We define our unique, optimistic and colorful style, which celebrates difference. This message transfers to our designs and also the way we work at our headquarters, located on the beach in Barcelona. Our creations are inspired by the Mediterranean, the sun, the light and the will to live. What moves us is offering our customers a positive experience with our product and our brand and to enjoy the moment.

Do you want to be part of this adventure?

Mission

As a Store Manager, you are managing the point of sale from the various perspectives including selling, product, turnover, and team management, in order to maximize returns of the point of sale and achieve sales goals. Other duties include monitoring product quality, stock optimization, brand image, as well as assuring the implementation of the procedures and guidelines established by head office.

Main Duties

• Customer Service: knowing, foreseeing, and satisfying customer´s needs, as well as boosting sales. Manage refunds, layaways, and alterations.
• Team Management: Anticipate your team´s needs, select and develop talent, training and motivating the team, organization and scheduling rotas, management of vacations and days off, management of core staff (resolving conflicts, working environment, etc.)
• Store Management: Opening and closing, facility maintenance and shop cleanliness
• Control stock loss and safety coordination
• Management of POS: supervision of exchanges, refunds and till incidences
• Monitor and analyze KPI´s, as well as informing and training your team on KPI´s. Monitor sales goals and establish action plans to ensure their achievement.

Requirements

• Professional Experience: 1-2 years as a (Assistant) Store Manager in a store with a similar turnover and comparable size of staff.
• Language: Dutch and Englisch
• Technical Skills Computer Literate