Store Key Holder & Customer Experience Leader

Capri Holdings Limited; Nederland; Híbrido; EUR 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cross-Brand Discounts & Private Sales

Vacation Allowance

Internal Mobility Across Capri Brands

Employee Assistance Program

Descripción de la vacante

Capri Holdings Limited is seeking a Key Holder for the Mall of Netherlands to lead the store team and enhance customer experiences both in-store and online. You will coach associates, support onboarding, and help execute sales strategies while upholding brand standards and providing exceptional service.

The role requires strong communication, empathy, and adaptability in a fast-paced retail environment, with a focus on driving KPIs and clientengagement across Capri brands.

Formación

• Experience in a fast-paced, customer-focused retail environment.
• Ability to lead and coach teams with empathy and clarity.
• Strong communication skills and adaptability in a dynamic setting.
• Comfort with digital tools to enhance customer experience.

Responsabilidades

• Inspire, coach, and support the store team to deliver exceptional customer experiences in-store and virtually.
• Collaborate with the management team to onboard and develop team members and maintain a welcoming environment.
• Drive customer engagement and achieve KPIs through clienteling and proactive service.
• Maintain store operations with a focus on loss prevention and effective communication.

Conocimientos

Retail leadership

Customer service

Team coaching

English proficiency

Dutch proficiency

Herramientas

Microsoft Office

Descripción del empleo

Capri Holdings Limited is seeking a Key Holder for the Mall of Netherlands to lead the store team and enhance customer experiences both in-store and online. You will coach associates, support onboarding, and help execute sales strategies while upholding brand standards and providing exceptional service.

The role requires strong communication, empathy, and adaptability in a fast-paced retail environment, with a focus on driving KPIs and clientengagement across Capri brands.