Retail Key Holder - Lead & Elevate Customer Experiences

Capri Holdings Limited; Leidschendam-Voorburg; Presencial; EUR 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cross-Brand Discounts & Private Equity

Vacation Allowance

Internal Mobility Across Capri Brands

Employee Assistance Program

Descripción de la vacante

Capri Holdings Limited, home to Michael Kors, seeks a Sales Key Holder in the Netherlands. You will lead a store team and coach colleagues to deliver inclusive, high-quality customer experiences in-store and through virtual shopping.

You will drive clienteling, set sales goals, monitor KPIs, and collaborate with the host store. The role emphasizes empathy, adaptability, and effective use of digital tools while supporting equal opportunity and inclusion.

Formación

• Proven experience in retail environments.
• Ability to lead and collaborate with empathy and clarity.
• Comfort with using digital tools to enhance customer experience.
• Resilience and adaptability in a dynamic retail setting.
• Strong organizational and interpersonal skills with attention to detail.
• Familiarity with retail KPIs and Microsoft Office.

Responsabilidades

• Inspire, coach, and support the store team and partner with the host store to build a culture of accountability and performance.
• Assist management in onboarding and developing team members to ensure a welcoming environment.
• Guide sales and service to prioritize inclusive, high-quality customer experiences in-store and via virtual Shopping, maintain client communication using clientelling apps, and manage client database to boost sales.
• Promote proactive loss prevention and work with store leadership on timely updates and actions.

Conocimientos

Retail experience

Team leadership

Digital tools

Resilience

Organizational skills

KPI awareness

English proficiency

Dutch language

Herramientas

Microsoft Office

Descripción del empleo

Capri Holdings Limited, home to Michael Kors, seeks a Sales Key Holder in the Netherlands. You will lead a store team and coach colleagues to deliver inclusive, high-quality customer experiences in-store and through virtual shopping.

You will drive clienteling, set sales goals, monitor KPIs, and collaborate with the host store. The role emphasizes empathy, adaptability, and effective use of digital tools while supporting equal opportunity and inclusion.